Soft Services Account Manager

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Job Introduction

Account Manager

Monday - Friday Role

Up to £46,000 per annum (DOE)

We are seeking a skilled and experienced Account Managerto inspire our clients, end-consumers, and their operations team to excel in their roles.

This role requires weekly attendance at client sites in Manchester and Tadcaster with occasional visits to sites in Hereford, Ledbury and London as per the business requires.

Service lines include: Cleaning, Security, Reception, Mailroom, Water, Grounds Maintenance, Catering & Pest Control

Integrated facilities management services with a purpose.

We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our 'people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

Responsibilities include:

• Develop and deliver continuous improvement plans
• Adherence to all client and company Policies
• Development and management of labour strategy in line with contract specifications
• Delivery of all HSE requirements both contractually and legislatively
• Management of required licenses
• Monitor and measure contractual and internal KPI's, identify and develop continuous improvements.
• Manage our Hard Services contractor to deliver all Planned and reactive Maintenance.
• Produce detailed reports to demonstrate compliance and manage risk reporting.
• Management and development of client relationships
• Achievement of financial budgets
• Production and maintenance of continuity and emergency plans
• Training and development of all employees
• Sub-Contractor adherence to client and company policy
• Develop and maintain strategy for growth and retention
• Develop and implement the governance and communication strategy.

Essential

• 5 years management experience in FM soft service delivery
• 3 years experience of managing multi site operations
• Soft Services experience in Cleaning, Security and Catering
• Experience of managing 3rd party contractors along with experience of self delivery of services
• Experience in highly commercial and price sensitive markets
• Ability to build and develop relationships with senior stakeholders
• Excellent communication and presentation skills
• Demonstrable financial acumen
• Excellent management skills & ability to demonstrate change management through a team
• Have a proven track record of client / customer satisfaction
• Driving License

Desirable

• SIA Licence holder (able to qualify)
• Formal FM accreditation / qualification (IWFM) or working towards
• Experience of managing Hard and soft services, inc. contract catering delivery

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Financial wellbeing programme and preferred rates on salary finance products
• Aviva Digicare - Free annual healthcare check
• Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
• Pension scheme and Life Assurance
• Employee Assistance Programme
• Holiday purchase scheme
• Sharebuy Scheme
• Recognition awards including Be a Star peer recognition and Long Service Awards
• Employee networks created and led by employees for employees
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment, Health & Wellbeing and Travel discounts
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Vodaphone discounts
• On-going training & development and career pathways

Your workplace, but better.

Whether you're a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients. In return, we'll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.