Account Manager (Employee Experience)

BRAND: MSL
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

We're a values-based business built around a philosophy of DO | FEEL | THINK. For our people, it encourages them to DO IT, to FEEL BELONGING and to THINK INDEPENDENTLY, creating a vibrant environment where our people can do the best work of their careers. We use DO | FEEL | THINK to inspire our clients too. We want clients to show their values to the world through the acts they create digitally and in real life, helping to generate greater emotional connection with their products and brands, and creating audience relationships built on true Belief. How do we do it? By connecting the modern key Belief drivers of PR, Sustainability, Employer Brand, and Digital Influence - all crucial to helping businesses win in our increasingly values-based world. It all adds up to a vision of creating a progressive and connected creative agency that helps clients find new ways to grow.

Our Commitment
Diversity and inclusion is a core part of who we are at MSL. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work.

Overview

The role in a nutshell

Our Employee Experience team help clients to build people powered

businesses to believe in, with our work spanning the entire employee

lifecycle from employer brand-building to internal communications,

change and engagement.

Our Account Managers are essential to our award-winning work. You'll

manage clients, write briefs and deliver creative projects through from

ideas to execution.

We're looking for someone that is proactive, someone that puts their hand

up and is passionate about building strong relationships with their clients.

Responsibilities

Key Skills & Responsibilities

Be a 'trusted 'advisor' to clients

Confident communicating with clients and comfortable offering advice and opinions to guide them, whilst understanding commercials and clients in a way that allows you to drive things forwards. You have strong knowledge about the communication landscape, employee experience and able to articulate this in line with the team's offering.

A great communicator

Strong writing, editing and proofreading skills, whether it's

writing a brief or emailing clients. You can demonstrate presentation skills and ability to sell, whilst also able to constructively debate with clients in order to convey our point of view.

Taking ownership over projects

Hitting deadlines, organising the project, creating client SOWs accurately from agency templates which are cohesive to the agency's way of working. Can brief, evaluate a produce a broad range of comms.

Employer branding know-how

From EVP development to recruitment marketing strategies; you will be passionate about people communications

Help to grow the accounts

Identify new opportunities with existing clients, support new business and activate opportunities with support. Shows signs of being able to spot potential growth opportunities.

Be a juggler

Work successfully to manage multiple projects and clients at once, proactively finding ways to manage potential issues

Problem solver

Develop ideas and solutions to meet the client need and be

pro-active in following these up with them.

Qualifications

Attributes & Qualities

Passionate about employee communications

Generating brave creative ideas with strong conceptual insight.

Core part of the team

Working together is key to our success; you'll be great at bringing together teams to deliver great work and to keep projects on track.

Being culturally connected and aware of the world around you.

Understanding trends, attending events and exhibitions.

Be curious

You will actively work to develop in-depth knowledge about the media and communications landscape and MSL's wider offer.

Actively contribute to MSL culture and values.

Live our values and take initiative to do. You will mentor junior team members, develop as a line manager, and be a DE&I champion.

Problem solver

Ability to think on your feet, work in an agile manner and adapt

to changing requests.

Proactive

You take responsibility and are proactive in order to drive projects forwards. Occasionally you will contribute to thought leadership and business development through activities like blog writing and event presentations.

Additional information

MSL has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

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