Account Manager - EMEA

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Description

Do you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news! 1WorldSync is looking for an Account Manager - EMEA to join our team in the UK.

1WorldSync is the industry leader in product content management. With approximately 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking an Account Manager - EMEA to support our growing global team.

Reporting directly to our Manager Sales, EMEA North, the Account Manager - EMEA will need to be hungry to learn, comfortable delivering against ambitious targets, and championing the customer. You will be responsible for cultivating strong relationships with our clients, ensuring satisfaction, and maximizing their success with our products and services. You will serve as the primary point of contact for clients, advocating for their needs within the company and providing proactive ownership and support to drive retention and expansion opportunities.

As Account Manager - EMEA at 1WorldSync, responsibilities include the following:

• Identify the whitespace within the Book of Business to drive upsell & cross sell opportunities based on sales targets.
• Manage the end-to-end process of contract renewals and discussions on price increases.
• Establish multiple strategic relationships with the budget holders and key decision makers within the account.
• Develop a deep understanding of the customers strategic objectives, challenges and expectations.
• Consistent track record of driving high retention & growth within the customer base.
• Track their usage and adoption, and offer insights to optimize their utilization of 1WorldSync product and services across the portfolio
• Maintain regular communication with customers through emails, phone calls, meetings, and Quarterly Business Reviews to keep them engaged.
• Implement strategies to reduce customer churn and assist in developing win-back campaigns for previously churned customers.
• Encourage satisfied customers become advocates for the product, and encourage their participation in testimonials, case studies, and referrals
• Stay updated on industry trends and best practices and competitive landscape to better serve and advise customers.

Required Skills and Experience:

• 5+ years account management experience
• Experiences in SaaS based solutions
• Fluent English

Desired Skills and Experience:

• Previous experience working with SaaS solutions within Retail
• Proven track record of retaining and growing a book of business
• Clear and confident communicator
• Well respected, a trusted partner and somebody our customers will want to collaborate with
• Experience in customer facing/account management roles
• Excellent organizational, problem solving, time management and influencing skills
• Technically savvy and happy communicating software updates and product evolutions to your customer base
• Keep ahead of ecommerce trends and have an interest in the SaaS arena
• Genuinely care about your customers, and profound customer empathy and an ability to understand customer needs
• Team player

Why 1WorldSync?

• Inclusive Culture: We value diversity and are committed to creating an inclusive workplace for all employees
• Professional Development: We support continuous learning and offer opportunities for self-development and professional/personal growth
• Work-Life Balance: We understand the importance of work-life balance and offer remote working options.
• Supportive Environment: We provide a supportive environment that empowers employees to succeed and make a difference

Benefits:

• Base salary + compensation plan
• A generous holiday policy and volunteer time off
• Private medical insurance
• Employee assistance program, including health and wellbeing support
• Contributory workplace pension plan
• Four time base annual salary life assurance
• Long term ill-health income protection
• Employee assistance program, including health and wellbeing support

Additional Details:

• This is a remote position, with requested occasional visits to 1WS offices.
• This role requires the candidate to have the authority to work in, and be located in the UK.
• This position requires up to 10% travel.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected].