Account Manager - Elmo UK
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This is a permanent, full-time opportunity within ELMO UK, reporting to the VP Sales. You'll work remote-first, with some travel required for face-to-face customer meetings. You'll spend a few days each quarter in either our London or Horsham locations, building great relationships with the teams behind our products.
What this role is all about
You'll own a portfolio of existing UK customers and focus on helping them get ongoing value from their investment in ELMO. You'll lead account planning, manage renewals, identify growth opportunities and build trusted relationships that support long-term success.
What you'll be doing
Owning and growing a portfolio of existing UK customer accounts, with accountability for retention and expansion.
Building smart account plans that identify renewal risks, whitespace and strategic growth opportunities.
Leading renewal activity, including commercial conversations, negotiation, pricing support and contract progression.
Spotting upsell and cross-sell opportunities across the ELMO suite by aligning customer needs with our capabilities.
Acting as a trusted advisor to customers by understanding their goals, challenges and commercial drivers.
Partnering cross-functionally with Customer Success, Solutions Consulting, Implementation, Product and Support to maximise outcomes.
Maintaining a high-quality pipeline in Salesforce and keeping forecasting, opportunity progression and account data accurate and up to date.
What you'll bring
Experience in account management, customer success, business development or a similar B2B commercial role.
A passion for technology, ideally built from time working in a SaaS, HR, payroll or workforce management solutions business.
Strong commercial acumen, especially in renewals, retention and account growth.
Excellent listening, communication, negotiation and presentation skills.
A proactive, customer-centric mindset and the ability to manage multiple priorities with strong attention to detail.
Confidence using CRM systems, ideally Salesforce.
Why join ELMO?
We believe ELMO Software is an awesome place to work because our ELMOnians are just that: AWESOME! We embrace the diversity of skills, experience, cultures and attributes that each ELMOnian brings and shares each day.
We value everyone's uniqueness and their personal contributions in making ELMO a great place to be, engage, innovate and thrive.
You can also expect:
A supportive culture that recognises great people create great businesses.
Flexible ways of working that support work-life balance.
25 days holiday + your birthday and some other special occasions off.
2 volunteering days to support causes that matter to you.
Private medical cover with AXA.
Wellbeing support when you need it, including access to helpful resources.
Enhanced parental leave.
The values we live by
- Obsess over Customers
- Seek out Different
- Help Others Thrive
- Be Fearlessly Optimistic
Sound like your kind of role?
If you're commercially sharp, relationship-led and excited by the opportunity to help customers grow with a leading HR technology business, we'd love to hear from you. Join ELMO and help shape better outcomes for customers, teams and the future of work.