Account Manager (Data Breach) - Service / Security

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

We are looking for an Account Manager to join our Data Breach and Crisis Management team in London. This is a client-facing role in which you will undertake both pre and post breach activities, helping clients respond, recover and reassure individuals affected by a data breach event.

Our approach is to work consultatively with our partners and clients to ensure that we put the customer at the heart of the response, delivering solutions in a professional, calm and reassuring manner. This is always a stressful time for clients managing a breach/crisis event.

Responsibilities

• Provide support to the Business Development function in both pre and post areas.
• Book appointments for the Head of Crisis & Data Breach Response Services with referrers, potential pre-breach client opportunities
• Develop relationships with our referrers to create pre-event leads
• Manage the inbound enquiries for our monitoring services and processing contracts
• Manage account management of our existing Retainer clients on a regular basis to ensure they get value from the service and understand what other add on services they may benefit from
• You will partner with the operational team to ensure services are implemented
• Update Salesforce to ensure all sales activity is captured
• Use social media platforms to publicise our thought leadership positioning

Qualifications

• Experience in sales or account management position
• Comfortable working in a crisis environment, short timescales with immediate response to clients required.
• Excellent client management skills, customer-focused and motivated to challenge conventional thinking to improve processes and evolve the business.
• Interest in attending networking events and conferences

Additional Information

Benefits package includes:

• Hybrid working
• Great compensation package and discretionary bonus
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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