Account Manager - Contractor role - UK based

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About CIR

The Centre for Information Resilience (CIR) is an independent organisation dedicated to exposing human rights violations and threats to democracy. We achieve this through open source research, digital investigations, capacity-building with local partners, and collaboration with media to amplify our impact.

CIR was born out of a determination to expose those spreading harm - online and offline - around the world, particularly in areas of violent conflict, such as Ukraine, Sudan and Myanmar. Our projects are at the forefront of efforts to investigate and document human rights abuses, war crimes, harms targeting women and minorities, and influence operations. We work closely with multilateral and national justice accountability bodies.

Role details:

Contract Type: Contractor

Contract length: The position is a consultancy role for 6 months. It will start on 03 January 2025 and end on 31 July 2025.

Hours needed for this role: Full-time

Location: based in London, UK

Closing date for this role: Monday 30th December 2024 at 23:55pm.

About the Project

Because of project sensitivity, only limited information can be released about the detail of this project at this stage of recruitment and further information will be provided to those shortlisted for interview. This project sits within our Resilience strand of CIR and seeks to counter disinformation across a number of focus countries through a project team of globally-based experts and a supply chain of specialist partners.

This role will sit in the Project Management Team which oversees the delivery of project objectives through the Research and Insights and Comms & Engagement Teams.

About the Role

The Account Manager will be responsible for managing sensitive and strategic communications between the donor and the project leadership team. This includes maintaining a clear, consistent, and professional flow of information, ensuring timely communications aligned with project goals and donor expectations, and proactively addressing concerns to strengthen the partnership.

The primary responsibilities are:

Communication Management

• Serve as the primary point of contact for all communication between the donor and the Command team.
• Ensure clarity, accuracy, and timeliness of all correspondence, including reports, updates, and responses to queries.
• Ensure all communications reflect the strategic objectives of the project and the donor's requirements.
• Collaborate with internal teams to prepare and deliver high-quality reports, presentations, and updates.
• Support the Command Team in communicating critical project milestones and challenges to the funder.

Relationship Building

• Foster strong, trust-based relationships with the donor and Command team.
• Proactively address concerns and resolve potential conflicts with sensitivity and professionalism.
• Represent the organisation's interests while being attuned to the donor's priorities and expectations.

Risk and Issue Management

• Identify and escalate potential communication risks or misalignments to the Command team.
• Propose and implement solutions to ensure proactive management of issues.
• Monitor sensitive topics and provide guidance to mitigate misunderstandings or concerns.

Reporting and Documentation

• Maintain comprehensive records of all communication and decisions made in relation to the donor.
• Prepare periodic updates on funder communications for the Command team.
• Ensure all documentation is accessible, organised, and compliant with organisational policies.

Requirements

Qualifications and Competencies

• Existing Security Clearance required.
• Experience in account management, stakeholder relations, or strategic communications.
• Exceptional verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in documentation and reporting, with keen attention to detail.
• Strong organisational and problem-solving skills.

Working Arrangements:

This role is based in London. Whilst there may be some flexibility for home working, the successful applicant will be expected to be present at CIR's main offices in Central London on a daily basis.

The Account Manager will report into the Deputy Project Director. The expected input is 5 days per week (8hrs workday), which can be worked flexibly outside of the hours of 11:00 - 15:00 GMT to ensure essential overlap with the team given it operates in different time zones. The Account Manager is expected to make themselves available for core meetings, training sessions etc, as agreed in advance. To note that some out of hours working may be required to accommodate time differences between international and local investigators, although this will be minimised as far as possible.

Recruitment Process

To apply, please submit a CV in your application and answer the application form questions. Shortlisted candidates will be invited to interview, which can be conducted remotely unless specified otherwise. CIR encourages applicants from under-represented communities.

CIR is an equal opportunities employer. If you require adjustments or additional support to complete this process, please let us know in your application.