Account Manager - Clinical Trial Experience

BRAND: Langland
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

Who we are

Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Policy, and Advertising, to create unique value with visionary clients.

What we believe

Health brings us together. In the diseases we suffer, the medicines we create, and the causes we champion, health shows us our collective humanity. When we break the barriers that divide us, when we think further, we can create healthier futures, together.

A passion for craft

Having expert thinking is only part of our story. To ensure excellence in everything we make, we have centred our disciplines around three essential crafts: science, strategy and creativity.

Overview

Webelievethat people are the most valuable asset of any clinical trial.

Where others see subjects and protocols, we think further. We see real lives, and craft ideas, words and actions to tum an uncertain journey into a human experience.

We partner with our clients across the whole trial journey, thinking further at every step across three key business areas:

• Participant Recruitment
• Participant Engagement
• Site Engagement

To date, we've supported over 800 clinical trials in more than 290 conditions over 75 countries, helping to convert over 500,000 patients to a clinical trial at a time when they need it most. All materials we create are translated and rolled-out in each country supporting the clinical trial. The nature of CTE means that every day is different - we never know what brief will come through the door next. But we do know that we'll have the chance to play a role in bringing a potential new treatment to market. That's a pretty meaningful way to spend a day at work, right?

Responsibilities

Clients are at the heart of our business. We're looking for an Account Manager to lead the day-to-day delivery of work across a portfolio of accounts, ensuring high-quality, commercially successful outputs for both client and agency.

What you'll do:

• Manage the day-to-day running of client accounts and own key deliverables
• Partner with Project Managers to deliver work on time, on budget and to scope
• Lead client meetings and build strong, trusted client relationships
• Understand client trial strategies and ensure work aligns to them
• Identify opportunities to grow accounts through upselling and cross-selling
• Support financial management, including budgets, POs, invoicing and reporting
• Communicate clearly across teams and lead project status updates

You'll be collaborative, commercially aware, and confident managing multiple stakeholders in a fast-paced environment.

Qualifications

If you're ambitious, hardworking and ready to change how people see the world of healthcare - then we'd love to meet you.

You'll have experience as an Account Manager within an agency working on healthcare accounts. You'll also have experience managing direct reports and exceptionally strong verbal and written communication skills, as we're looking for someone who'll be seen as a credible voice to both clients and internal stakeholders. There are tight deadlines, fast-moving projects and clients who demand only the best from us - but if you're the sort of person who thrives in this kind of environment, you're in the right place. Whilst experience is important, we really want to see your passion for healthcare and a genuine enthusiasm for the work we do.

Additional information

Langland offers fantastic benefits to all our employees; full details are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans other initiatives like:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Langland, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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