Account Manager

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

The Client: Monzo

Monzo is mobile banking that puts you in control of your money. With intuitive spending and saving accounts, they help their customers to optimise their budget, manage payments and subscriptions, and truly get to grips with managing their own finances.

Monzo were at the forefront of the UK Fintech explosion, and continue to innovate and build their brand & customer base- with a focus on fairness and accessibility across everything that they do.

Supporting this brand means working at the forefront of digital transformation, cultural relevance, and high impact storytelling.

Responsibilities

The Account Manager (AM) is a key role within the Planning team, acting as the connection between junior team members and senior leadership. AMs ensure the day-to-day 'engine room' functions efficiently by leading campaign activation, reporting, and team coordination. They now line manage, line managers and take on responsibility for their direct reports. They support the Account Director (AD) and Business Director (BD). AMs uphold excellence in deliverables, meet deadlines, while acting as key points of contact across the account internally and with junior clients.

You will:

• Build and maintain strong client, stakeholder, and media partner relationships, leading clear, confident communication across all interactions.
• Own and deliver client outputs including meetings, presentations, and ongoing communications with a structured and proactive approach.
• Collaborate cross-functionally with senior leadership (AD/BD) to drive alignment, integrated strategies, and identify growth opportunities.
• Lead, mentor, and develop junior team members, fostering a high-performing, accountable, and inclusive team culture.
• Manage campaign finances end-to-end, including budgets, forecasting, reconciliations, and revenue tracking, ensuring accuracy and accountability.
• Develop and deliver insight-driven media plans, applying audience, competitor, and performance data to shape strategic recommendations.
• Translate strategy into execution through clear planning frameworks, activation briefings, and full-funnel channel approaches, ensuring quality and best practice.
• Continuously build craft expertise and industry knowledge, driving innovation, creativity, and ongoing improvements while contributing to agency initiatives and new business.

Qualifications

What are we looking for?

In order to be successful in this role, you'll have experience in a comms planning role, ideally leading a variety of planning projects (for example planning of integrated communications across paid, owned, and earned media).

In addition to this, we'll prioritise candidates who have the majority of the below skills and experience:

• Experience working directly with clients in an agency environment, with the ability to politely push back where necessary
• Tight project leadership skills including driving accuracy, organization and collaboration from our team
• Managing a small team or individual, ensuring all outputs from them are of a high-quality standard
• Ability to think through and design over-arching marketing idea rational and tactical approach to programme executions
• Ability to work within and contribute to an integrated agency team across media and data
• Strong grasp of the communications planning process and an understanding of how digital channels can work alongside other media

Additional information

Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You'll also have access to a range of additional initiatives, including:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Starcom , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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