Account Manager

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Description

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you'll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.

We are looking for a proactive and customer-focused Account Manager to manage and grow a portfolio of customer accounts. This role is responsible for building strong relationships with clients, ensuring high levels of customer satisfaction, and identifying opportunities to expand revenue within existing accounts.

The ideal candidate will act as the primary point of contact for customers, ensuring their needs are met, and opportunities for growth are identified and developed.

Key Responsibilities

Account Management

• Build and maintain strong, long-term relationships with key stakeholders within customer organisations.
• Develop a deep understanding of each customer's business, objectives, and challenges.
• Monitor account performance and proactively address risks or opportunities.
• Maintain high levels of customer satisfaction and retention.

Revenue Growth

• Identify and develop cross-sell and upsell opportunities within existing accounts.
• Build and maintain a revenue opportunity pipeline across the account portfolio.
• Work towards revenue growth targets by expanding product/service adoption.

Strategic Account Development

• Conduct regular account reviews with customers to ensure value delivery.
• Develop account plans focused on growth, retention, and customer success.
• Collaborate with internal teams (sales, product, support, operations) to deliver the best outcomes for customers.

Reporting & Forecasting

• Track account performance, opportunities, and revenue forecasts.
• Maintain accurate records of customer interactions, opportunities, and account activity.

Requirements

Skills & Experience

• 2-4 years of experience in account management, customer success, or client relationship management.
• Strong relationship-building and communication skills.
• Commercially minded with the ability to identify growth opportunities.
• Strong problem-solving skills and ability to resolve customer issues efficiently.
• Ability to understand complex customer businesses and translate needs into solutions.
• Experience managing multiple accounts simultaneously.
• CRM experience preferred.

Personal Attributes

• Customer-centric mindset.
• Proactive and solution-oriented.
• Strong organisational and time-management skills.
• Collaborative and able to work cross-functionally.
• Results-driven with a focus on revenue growth.

Learn More about Nayax

Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.