Account Manager

BRAND: Langland
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

Who we are

Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Policy, and Advertising, to create unique value with visionary clients.

What we believe

Health brings us together. In the diseases we suffer, the medicines we create, and the causes we champion, health shows us our collective humanity. When we break the barriers that divide us, when we think further, we can create healthier futures, together.

A passion for craft

Having expert thinking is only part of our story. To ensure excellence in everything we make, we have centred our disciplines around three essential crafts: science, strategy and creativity.

Overview

In the Langland Medical Strategy & Education (MSE) team, we love reality, it's where we live. It's where professionals, protocols and p-values come face to face with the imperfect and unpredictable. We think further, exploring how insight can give data meaning in the real world, stimulating open discourse that people value, to advance human health.

We partner with our clients across the whole product lifecycle.

• We look beyond the complex scientific data to understand what it means in the context of different perspectives, beliefs and behaviours.
• We uncover new ways to differentiate brands that aren't just about the lines on the graph but encompass both rational and emotional factors that are built into the strategic plan.
• We engage with not only traditional thought leaders, but also those who influence digitally and patient advocates, building mutually valuable relationships.
• We craft compelling scientific stories with visual, credible, impactful content that resonate with the target audience, meet a need and influence behaviour.
• We understand end-users' reality and create tailored communication programmes to help move HCPs across a knowledge and belief continuum and stimulate open discourse.

If you are ready to join our close-knit, ambitious team and play a role in the development and delivery of high quality medical education programmes, whilst experiencing a myriad of personal and professional development opportunities and collaborating across our four health disciplines, we'd like to hear from you.

Responsibilities

Clients are our business. An Account Manager's primary role is to take responsibility for the day-to-day management of a portfolio of assigned accounts in order to deliver innovative and effective ideas. The role will focus on the accurate and timely delivery of creative work under the direction of more senior members of the account team, ensuring commercial success for both client and agency.

Account management: Partners with a Project Manager to ensure successful delivery of projects within time, budget and scope. Is knowledgeable of the client's marketing strategy. Identifies opportunities to grow accounts through cross sell and upselling. Leads client meetings to drive client agenda. Accountable for client deliverables. Contributes to tactical brand planning and creative process aligned with the marketing strategy. Continuously executes client deliverables to a high standard.

Project Management: Understands the process and importance of accurate resource planning. Where applicable works with the Project Manager to understand resourcing requirements.

Finance management: Works with the project team and client to agree budget, scope and timeline. Ensures the project management team deliver timely financial reports. Has oversight of purchase orders, ITI, PO, invoice approvals and SOWs reconciliation. Manages the finance reporting /trackers both for fee and out of pocket costs. Ensures regular and timely timesheet submission and approval for billing.

Relationship management: Owns the day-to-day relationship with the client. Ensures stakeholder management at all levels. Anticipates challenges and risks and escalates in a timely manner and as appropriate.

Process management: Is knowledgeable of and adheres to agency processes. Understands the importance of process efficiencies and contributes to continuous improvement initiatives.

Leadership: Takes mentoring and line management responsibility for Account Executives where appropriate. Leads a virtual team of those responsible for client deliverables outside of the immediate function.

Data & GDPR management: Understands GDPR and escalates potential issues, taking responsibility for project specific processes. Ensures data policies are internally ratified within SOW/ Contract.

Communication planning: Communicates internally / externally in a timely, clear and concise manner. Is comfortable having difficult conversations within internal teams. Facilitates open and transparent communication. Has overall ownership of project update meetings.

Qualifications

If you're ambitious, hard working and ready to change how people see the world of healthcare - then we'd love to meet you. You'll need a Bachelor's degree (or equivalent qualification) and ideally some commercial experience. You'll have exceptionally strong verbal and written communication skills - and be able to step up as a logical, confident voice to both clients and internal stakeholders. You'll also be good at paying attention to the tiny details, alongside great visual and numeracy skills. Beyond the above, we want to see genuine enthusiasm and passion for the work we do here - so we'll want to hear why working in healthcare gets you excited. If you thrive in a fast-paced environment with tight deadlines and clients who demand the best, you're in the right place.

And if you like to Think Further, join the club. Here at Langland, we're an open-minded bunch - always on the look out for new ideas; whether that's in the work we produce or a way of working. So if you want to approach something in a different way, we'll be all ears.

Additional information

Langland offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You'll also have access to a range of additional initiatives, including:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Langland , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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