Account Manager

BRAND: Saatchi & Saatchi Wellness
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

Saatchi & Saatchi Wellness is a full-service creative agency operating in the health and wellness space. Our purpose is to unleash the 'Wellness Effect' in every person through meaningful personalised experiences, because we achieve greater outcomes when we are fully engaged in our wellness. We believe when our people do well, our work does well, our clients do well, and our patients do well, inspiring even more wellness in the world. We sum it up in two small words... Do Well.

That's the what, but the how is guided by four defining principles - curious, creative, discerning, brave. These are the values we look for and nurture in others and ourselves, underpinning as they do a culture of collaborative entrepreneurialism that drives high-performance.

Overview

Saatchi & Saatchi Wellness is looking for an Account Manager to join

As an agency, we work with people we believe in to make work the world can believe in, combining scientific rigour with creative magic to help professionals in the health and wellness space achieve fame for their brands and themselves. That's the what, but the how is guided by four defining principles - curious, creative, discerning, brave. These are the values we lookfor and nurture in others and ourselves, underpinning as they do a culture of collaborative entrepreneurialism that drives high-performance.

Responsibilities

Clients are our business. An Account Manager's primary role is to take responsibility for the day-to-day management of a portfolio of assigned accounts in order to deliver innovative and effective ideas. The role will focus on the accurate and timely delivery of creative work under the direction of more senior members of the account team, ensuring commercial success for both client and agency.

Account management: Partners with a Project Manager to ensure successful delivery of projects within time, budget and scope. Is knowledgeable of the client's marketing strategy. Identifies opportunities to grow accounts through cross sell and upselling. Leads client meetings to drive client agenda. Accountable for client deliverables. Contributes to tactical brand planning and creative process aligned with the marketing strategy. Continuously executes client deliverables to a high standard

Project Management: Understands the process and importance of accurate resource planning. Where applicable works with the Project Manager to understand resourcing requirements.

Finance management: Works with the project team and client to agree budget, scope and timeline. Ensures the project management team deliver timely financial reports. Has oversight of purchase orders, ITI, PO, invoice approvals and SOWs reconciliation. Manages the finance reporting /trackers both for fee and out of pocket costs. Ensures regular and timely timesheet submission and approval for billing.

Relationship management: Owns the day-to-day relationship with the client. Ensures stakeholder management at all levels. Anticipates challenges and risks and escalates in a timely manner and as appropriate.

Process management: Is knowledgeable of and adheres to agency processes. Understands the importance of process efficiencies and contributes to continuous improvement initiatives.

Leadership: Takes mentoring and line management responsibility for Account Executives where appropriate. Leads a virtual team of those responsible for client deliverables outside of the immediate function.

Data & GDPR management: Understands GDPR and escalates potential issues, taking responsibility for project specific processes. Ensures data policies are internally ratified within SOW/ Contract.

Communication planning: Communicates internally / externally in a timely, clear and concise manner. Is comfortable having difficult conversations within internal teams. Facilitates open and transparent communication. Has overall ownership of project update meetings.

Qualifications

• You will have experience working within healthcare advertising
• You will have experience of delivering change management programs
• You will have relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
• You will be an effective line manager
• You will have experience of the full project life cycle
• You will be a strong commercial acumen & financial / budget management
• You will have the ability to identify opportunities for growth
• You will have excellent knowledge of marketing principles & integrated communications
• You will have experience having already worked within an agency environment
• You will hold great communication and stakeholder management skills
• You will be able to identify continuous improvement opportunities through evidence backed decisions
• You will have the ability to build and maintain relationships across all levels of an organisation

Additional information

Please note: our teams work 4 days a week from our office, and 1 from home.

Saatchi & Saatchi Wellness has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans initiatives:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Saatchi & Saatchi Wellness, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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