Account Manager

BRAND: Saatchi & Saatchi Wellness
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

Saatchi & Saatchi Wellness is a full-service creative agency operating in the health and wellness space. Our purpose is to unleash the 'Wellness Effect' in every person through meaningful personalised experiences, because we achieve greater outcomes when we are fully engaged in our wellness. We believe when our people do well, our work does well, our clients do well, and our patients do well, inspiring even more wellness in the world. We sum it up in two small words... Do Well.

That's the what, but the how is guided by four defining principles - curious, creative, discerning, brave. These are the values we look for and nurture in others and ourselves, underpinning as they do a culture of collaborative entrepreneurialism that drives high-performance.

Overview

Saatchi & Saatchi Wellness is looking for an Account Manager to join

As an agency, we work with people we believe in to make work the world can believe in, combining scientific rigour with creative magic to help professionals in the health and wellness space achieve fame for their brands and themselves. That's the what, but the how is guided by four defining principles - curious, creative, discerning, brave. These are the values we lookfor and nurture in others and ourselves, underpinning as they do a culture of collaborative entrepreneurialism that drives high-performance.

Responsibilities

Clients are our business. As an Account Manager, you'll own the day-to-day management of a portfolio of healthcare accounts-helping deliver innovative, effective ideas and ensuring the accurate, timely delivery of creative work that drives commercial success for both client and agency.

Account leadership: Partner with a Project Manager to deliver work on time, on budget and on scope; lead client meetings; own client deliverables; contribute to tactical planning and the creative process aligned to strategy.
*Growth mindset: Spot opportunities to cross-sell/upsell and proactively add value.
*Project & resourcing: Understand resource planning and collaborate on resourcing requirements.
*Commercial & finance: Agree budgets/scope/timelines; oversee POs/ITIs/invoicing/SOW reconciliation; manage fee + OOP trackers; keep billing on track via timely timesheets.
*Relationships: Own day-to-day client relationships; manage stakeholders at all levels; anticipate risk and escalate appropriately.
*Ways of working: Follow agency processes and help drive continuous improvement.
*Leadership: Mentor/line-manage Account Executives (where appropriate) and lead virtual teams to deliver.
*Data & GDPR: Understand GDPR, flag risks early, and ensure data policies are reflected in SOW/contract.
*Comms: Clear, confident communicator-comfortable with constructive challenge and owning project update meeting

Qualifications

• Experience working within healthcare advertising and within an agency environment
• Experience delivering change management programmes
• Strong relationship + stakeholder management across geographies and organisational levels
• Confident across the full project lifecycle with strong commercial & budget management
• Ability to identify growth opportunities and continuous improvement through evidence-backed decisions
• Excellent knowledge of marketing principles & integrated communications

Additional information

Please note: our teams work 4 days a week from our office, and 1 from home.

Saatchi & Saatchi Wellness has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans initiatives:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Saatchi & Saatchi Wellness, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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