Account Manager

BRAND: Digitas UK
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients' businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.

We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media.

Part of Publicis Groupe, and a Leader in Gartner's Magic Quadrant for Global Marketing Agencies, we're proud to work with some of the world's leading brands.

Digitas. Experience the power of connection.

Our Commitment
Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Overview

The Role

This is an opportunity to become a key member of the client team, supporting an automotive account with a varied scope that includes client management, social media facilitation, digital display production, campaign management and occasional hands-on support for social content production.

As a Senior Account Manager, you sit at the centre of the account- the connecting thread between the client and internal teams- translating client expectations into executable work, guiding delivery from brief to launch, and helping teams succeed.

This role is a great opportunity to step up and run a specific programme of work on a high-profile automotive account, with support and guidance from the Senior Account Director.

Responsibilities

Client Leadership & Relationship Management

Lead the day-to-day running of several brands under the Stellantis umbrella with the close support of the Senior Account Director, acting as the primary point of contact for clients and a key connector across internal teams.

You will build and maintain trusted client relationships, developing a strong understanding of the client's business, priorities and expectations, and ensuring work is delivered to a high standard, on time and within budget. You will anticipate risks and opportunities, proactively managing issues before they escalate and keeping clients and stakeholders aligned and informed.

Account Delivery & Internal Collaboration

You will translate client briefs into clear, actionable direction for internal teams, guiding work from briefing through to delivery and launch. Representing the client internally, you will enable effective collaboration across social, production, project management and partner teams, ensuring delivery is seamless and expectations are clearly understood throughout the process.

Social Media Oversight

You'll play a key part in the client's social media workstream, working closely with the Social Media Manager and Executive to review content calendars, manage client approvals and ensure operational excellence across always-on and campaign activity.

You will contribute to social content ideas, performance insights and recommendations, bringing a solid understanding of social metrics and brand reporting. Where required, you will lead social content production, ensuring smooth pre-production and delivery, and flagging any project risks upwardly as required.

Digital Display Production & Campaign Fulfilment

You will co-ordinate digital display production and campaign fulfilment, managing briefing, feedback, versioning and on-time delivery of assets. This includes maintaining close contact with client media partners to ensure accurate and timely supply of assets in line with media plans, particularly during key quarterly changeover periods.

Commercial Excellence

You will play a key role in the operational and commercial management of the account- making sure estimating, cost approval, billing and forecasting runs smoothly. You will flag any risks to revenue or delivery at an early stage and maintain a strong commercial focus, helping ensure work is delivered efficiently, profitably and with a high level of organisation and attention to detail.

Growth & Opportunity Development

You will actively identify and develop growth opportunities with the support of the Senior Account Director, staying alert to client needs and spotting ways Digitas can add value through improved processes, out-of-scope projects or new solutions.

You will contribute strategically and creatively when required, constructively challenging thinking to help deliver stronger outcomes for both the client and the agency.

Qualifications

Skills & Experience

• Experience working in a creative or digital agency environment in an Account Manager or Senior Account Manager role
• Experience overseeing or working closely with social media teams, including content calendars, approvals and facilitating content production.
• Exposure to digital display production, asset versioning and campaign fulfilment in collaboration with media partners.
• Proven ability to act as a primary client contact, building trusted relationships and confidently managing client expectations.
• Experience translating client briefs into clear, actionable direction for internal teams and guiding work from briefing through to delivery and launch.
• Strong organisational and communication skills, with the ability to co-ordinate multiple workstreams and stakeholders simultaneously.
• Solid commercial awareness and comfort with the finance process- with experience managing delivery against timelines and budgets and an understanding of billing and forecasting processes.
• A problem-solving mindset, comfortable navigating ambiguity, anticipating risks and proactively managing issues.
• Good working knowledge of social and digital marketing, with an understanding of social metrics, performance reporting and always-on versus campaign activity.
• High attention to detail, with a structured and reliable approach to delivery.

Additional information

Digitas has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones:Maternity. Adoption, Surrogacy and Shared Parental Leave.
• HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.

• AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub - "The Pregnant Man"

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medicalcondition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).