Account Manager

BRAND: PGOne
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

We are PG ONE.

We are the ideas, production and media for over 30 of the world's most known and loved brands from the world's biggest advertiser, P&G (Procter & Gamble).

When you see Pampers, Gillette, Head & Shoulders, Fairy, Ariel, Always & Braun to name a few, that's us.

We are made differently to conventional agencies as we believe in the power of togetherness. Under one roof you'll find creatives, designers, strategists, account teams, producers, project managers, data scientists, PR & advocacy teams and media talent, all working as one.

And you'll find a culture of pushing new boundaries to solve the most complex business challenges. We call this culture "Dare to be Different" and we are very proud of it. Because we know you have to keep breaking new ground, without fear, to be successful.

Our Commitment
Diversity and inclusion is a core part of who we are at PGOne. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work.

Overview

The PR team at PG ONE represents exceptional brands that are at the forefront of their sectors. Our expertise is to help clients discover their best stories to help shape their reputations and relationships. We work across a variety of sectors and accounts (from health care to fem care; oral care to baby care), helping clients to be more famous and interesting.

We are a close-knit team that prides itself on delivering intelligent and well thought-through campaigns that make a tangible difference to our clients' businesses. We're entrepreneurial, love new ideas and are looking for someone willing to get stuck into creating something great.

You will be key day-to-day contact for our clients, tasked with developing strong client relationships and having a solid understanding of their businesses. A core member of the team you will be responsible for successfully managing delivery of key communications and content creator programmes across a number of accounts.

It is vital that you have a strong consumer background, and are up to date with the latest content / creator trends.

Responsibilities

• A key day-to-day contact for our clients
• Ability to work in a small 'core' team of 3-4 people and take ownership for own projects and deliverables
• Actively develop client proposals with support and guidance from senior colleagues
• Oversee the implementation of campaigns, including client activities such as media events, seminars, workshops, round tables, content creation, partnerships, competitions and product launches
• Drafting materials for client programmes including strategic launch plans, press releases, media advisories, influencer briefs, contracts, interview briefing notes, agendas, logistics documents and media reports
• Media sell-in of stories to consumer health and professional audiences
• Attending client meetings and calls as required
• Ensuring status reports and campaign evaluations are completed and shared in a timely manner

Financial Management

• Work alongside Account Directors to help manage budgets, staffing and servicing levels
• Helping to ensure that clients are invoiced correctly and budgets and expenditure closely tracked
• Ensuring expenses are submitted correctly and on time

Client Management

• You will be a key day-to-day contact for clients, working closely with them to deliver campaigns on time and within budget
• You will be responsible for identifying any client/ budget/ team issues in a timely manner and working with your Account Directors to resolve

Team Management

• Schedule and host regular meetings with the account team (and with wider experts where applicable) to ensure campaigns are progressing on time and budget
• Responsible for motivating and mentoring junior team members, and leading by example

Strategic Thinking

• Assisting with developing strategies and contributing strategic insight into the handling of client issues and crisis

Qualifications

• Solid Communications/Influencer agency experience, ideally working with consumer brands.
• Proven experience running content creator / influencer programmes for clients
• Experience at managing multi-stake holder accounts
• Ability to add value and make a real difference
• High energy and able to multi-task, with a real ability to quickly prioritise across a number of projects
• Ability to work in an agile manner and adapt to changing requests
• Excellent written English

Additional information

PGOne has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans other initiatives like:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At PGOne, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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