Account Manager (Managed Services)

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Account Manager (Managed Services)

Department: Sales & Solutions

Employment Type: Permanent - Full Time

Location: Hybrid

Compensation: GBP 50,000 - GBP 60,000 / year

Description

Hello. Welcome to Wanstor!
At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here!

We're looking for an Account Manager to take ownership of a portfolio of customers, driving growth, strengthening relationships, and ensuring clients see ongoing value in our services.

This is a consultative, commercially focused role where you'll balance customer outcomes with revenue growth, acting as a trusted advisor while identifying opportunities to expand each account.

What You'll Do

• Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
• Build strong, trusted relationships with key stakeholders across your accounts
• Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
• Lead regular account reviews, aligning Wanstor's services to customer goals and future plans
• Work closely with internal delivery and technical teams to ensure a high-quality customer experience
• Manage commercial conversations including renewals, pricing, and contract discussions
• Proactively spot risks within accounts and take action to protect revenue and relationships

What You'll Need

• Proven experience in an Account Manager role within an MSP or IT services environment
• Strong commercial awareness with experience growing and retaining customer accounts
• A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
• Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
• Confidence in leading customer conversations, including commercial and strategic discussions
• Strong communication and stakeholder management skills
• A proactive, ownership-driven mindset

What You'll Love

Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
Team Spirit: Join a friendly team and engage in various social events organised throughout the year.