Senior Account Manager

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Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles.

Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale.

And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the #2 spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe.

Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team.

Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform.

This is a hybrid CSM + Account Manager role with end-to-end ownership of a customer portfolio. You will be the primary point of contact for customers using our Intake-to-Procure product, responsible for ensuring they realise value while also driving commercial outcomes.

As the first hire in this function for I2P, you will play a critical role in defining the engagement model, building playbooks, and shaping how we scale this product commercially and operationally.

Key Responsibilities

End-to-End Customer Ownership

• Own the full customer lifecycle: onboarding, adoption, value realisation, renewal, and expansion
• Act as the primary trusted advisor to procurement, finance, and operations stakeholders
• Build deep relationships across multiple levels within customer organisations

Onboarding & Adoption

• Lead onboarding for new I2P customers, ensuring time-to-value is minimised
• Drive product adoption through structured engagement, training, and use case expansion
• Monitor customer health and proactively mitigate risks

Value Realisation & Success Planning

• Define success plans with clear, measurable outcomes
• Regularly demonstrate ROI and business impact to stakeholders
• Run business reviews (QBRs/EBRs) to reinforce value and identify growth opportunities

Commercial Ownership

• Own renewals and expansion conversations end-to-end
• Identify and execute upsell/cross-sell opportunities
• Drive strong net revenue retention (NRR) across your portfolio

Foundational Build & Scale

• Design and implement CSM + AM playbooks for the I2P product
• Help define segmentation, engagement models, and lifecycle journeys
• Provide structured feedback to Product, Sales, and Leadership to refine positioning and roadmap

Cross-functional Collaboration

• Partner with Product to represent the voice of the customer
• Collaborate with Sales on handovers
• Align with broader Customer Success and Account Management teams

What We're Looking For

Experience

• 5+ years in Customer Success, Account Management, or a hybrid role in SaaS
• Proven experience owning both customer outcomes and commercial targets
• Experience with procurement, finance systems, or workflow tools is highly desirable

Skills

• Strong ability to balance customer advocacy with commercial accountability
• Skilled in onboarding, adoption, and driving measurable value
• Confident leading commercial discussions, including renewals and negotiations
• Excellent stakeholder management, including senior executives
• Additional languages (French/Spanish) would be highly desirable

Mindset

• Builder mentality - comfortable creating structure in an ambiguous environment
• High ownership and accountability for both customer success and revenue
• Curious, proactive, and highly collaborative

• This is a 3 days per week in-office role

Final things to note:

Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job, and any data you provide us will be stored and disseminated in accordance with Vertice's privacy policy.

We like to deal directly with our candidates so no agencies please!

If you aren't sure this job applies to you, feel free to send your CV to careers@vertice.one, and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!