Account Manager

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

What will you be doing?

As an Account Manager, you will be a key point of contact for one or more of our automotive client's UK brands. You will support in driving forward the client and agency's strategic visions, ensuring that the day-to-day is running smoothly, and taking that step up to support your Account Director with additional growth. You will also support in growing brand and model strategies specific to your brands, inspiring them to be brought to life via various media platforms.

This role calls for a dynamic and passionate planning mind to be a key day-to-day contact on one or more of the brands for the client. The brands are on a transformation journey to maximize effectiveness through data and innovative media solutions, ultimately driving more impactful and meaningful connections to their brands. We want to redefine how automotive marketing is done.

Responsibilities

• Deliver and set an example to Account Executives of positive culture and brilliant client service
• Be proactive in day-to-day client management, and proactively look for media opportunities to share with the client
• Build Starcom's reputation and positive relationships with media owners and partner agencies
• Work with Investment and Performance teams to deliver seamless and timely responses
• Contribute to quality day-to-day output of the team
• Support the AD to deliver outstanding work every time
• Understand the client's business, and identify and share category news

Qualifications

What are we looking for?

To be successful in this role, you'll have had experience in a comms planning role, supporting a variety of planning projects, including both brand and performance lead campaigns. In addition to this, we'll prioritise candidates who have the majority of the below skills and experience:

• Experience working directly with clients in an agency environment
• Project management skills including driving accuracy, organization, and collaboration from our team
• Managing exec(s) and ensuring all outputs from them are of a high-quality standard
• Ability to work within and contribute to an agency team across media a
• A sound understanding of the communications planning process and an understanding of how digital channels can work alongside other media

Additional information

Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans, we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

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