Account Manager

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ITG is looking for a highly organised and detail-driven Account Manager to support our face-paced retail client, Dreams. This is a hands-on role at the centre of our client delivery operation - perfect for someone who thrives on juggling multiple projects, keeping workflows moving, and ensuring nothing slips through the cracks.

You'll act as the primary day-to-day contact for both the client and suppliers, managing marketing and in-store campaign activity from initial brief through to final delivery. The role blends project management, production coordination, and client service - all within a dynamic, collaborative environment.

Key Responsibilities:

Project & Workflow Management

• Own and manage multiple marketing and in-store projects simultaneously, ensuring all deadlines, deliverables, and budgets are met.
• Prioritise and coordinate tasks across internal teams, suppliers, and stakeholders.
• Maintain accurate project status updates on the Work-In-Progress board.

Client & Supplier Coordination

• Receive and interpret client briefs, clarifying requirements and translating them into actionable tasks.
• Brief suppliers, request quotes, compare costs, and allocate work based on suitability, timelines, and value.
• Build strong working relationships with clients and suppliers, ensuring smooth communication throughout each project.

Artwork, Production & Logistics

• Schedule artwork with our in-house studio and manage the full approval process through to sign-off.
• Oversee production, conduct pack and quality checks, and prepare pack manifests.
• Coordinate logistics and deliveries, ensuring accurate labelling and providing Proof of Delivery (PODs) to the client.

Digital & Store Support

• Schedule digital screen content across store and head office locations.
• Act as the main point of contact for store queries via our helpdesk, providing timely and accurate responses.
• Process daily store orders and ensure efficient fulfilment.

Stock, Reporting & Finance

• Monitor stock levels, generate usage and performance reports, and manage reorders.
• Raise Purchase Orders, invoice the client, and complete supplier performance reviews.
• Maintain an accurate and up-to-date store database.

Requirements

Organised, Analytical, and Calm Under Pressure

• Exceptional time management skills with the ability to handle multiple projects at different stages without losing accuracy or momentum.
• Strong problem-solver who can think ahead, anticipate issues, and keep projects on track.

High Level of Ownership & Autonomy

• Someone who takes full responsibility for their projects, makes informed decisions confidently, and drives work forward without needing close supervision.
• Proactive in identifying challenges early, resolving issues quickly, and keeping all stakeholders updated throughout each stage of delivery.
• Trusted to manage workflows independently while maintaining high standards of accuracy and communication.

Strong Excel Skills

• Confident using VLOOKUPs, pivot tables, and data manipulation to produce accurate reports, cost comparisons and allocations.

Client-Facing & Collaborative

• Comfortable communicating with clients, managing expectations, and building trusted relationships.
• A team player who can also work independently and take ownership of tasks.

Experience

• Previous experience in an agency or client-side marketing/production environment, ideally within retail or a similarly fast-paced sector.

Benefits

Work's a treat!
On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.

• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,000 for a putting a good word in.

• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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