Account Manager

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Account Manager

Account Manager

Deliver exceptional client experiences. Build long-term partnerships. Drive growth.

We're looking for a proactive and relationship-driven Account Manager to join our team. In this role, you'll be the trusted partner for a portfolio of clients-understanding their goals, ensuring their satisfaction, and identifying opportunities to add value.

If you thrive in a client-facing environment, enjoy problem-solving, and excel at coordinating across teams, this is a fantastic opportunity to step into a key role that directly contributes to client success and business growth.
What you'll bring
Essential

• Experience in account management or a client-facing role
• Strong communication, negotiation and relationship-building skills
• Ability to manage multiple priorities with excellent attention to detail
• Proactive, solutions-focused mindset
• Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)

Preferred

• Experience in sectors such as healthcare, technology, insurance or travel services
• Strong analytical ability to interpret data and inform decisions
• Background working with cross-functional teams in fast-paced environments

Who you are

• Customer-centric and committed to delivering an exceptional experience
• Organised, detail-oriented and able to juggle multiple accounts with ease
• Professional, resilient and adaptable under pressure
• A team player who builds strong internal and external relationships

What success looks like

• High client satisfaction and retention
• Strong renewal and upsell performance
• Clear, consistent communication with both clients and internal teams
• Smooth delivery of services and outstanding collaboration

About the role

What you'll do
Build Strong Client Relationships

• Act as the primary point of contact for assigned clients
• Conduct regular check-ins, reviews, and strategic discussions
• Address queries and resolve challenges quickly and professionally

Drive Account Growth

• Identify opportunities to expand accounts through upselling or cross-selling
• Develop tailored account plans and growth strategies
• Track performance metrics and manage renewal cycles

Lead Smooth Delivery & Projects

• Work closely with sales, operations, product, marketing and support teams
• Ensure timely, high-quality delivery of client requests
• Manage client onboarding and training where needed

Manage Commercial & Administrative Activities

• Prepare proposals, quotes, contracts and renewal documentation
• Maintain accurate CRM records and track account activity
• Support forecasting and budgeting with detailed account insights

Communicate & Report Effectively

• Provide internal updates on client health, risks, and opportunities
• Deliver clear, value-focused performance reports to clients
• Lead quarterly business reviews (QBRs) with key stakeholders

About the company

All around the world, Healix safeguards people's health and wellbeing.

Required Criteria

• Excellent verbal and written communication skills
• A team player who builds strong internal and external relationships
• Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)
• Ability to manage multiple priorities with excellent attention to detail

Desired Criteria

• Experience in sectors such as healthcare, technology, insurance or travel services
• Strong analytical ability to interpret data and inform decisions

Skills you'll need