Account Manager - Insurance Property Claims

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Job Description

Hybrid | London (2 days per week)

Are you looking to take the next step in your career and develop in a role where full training and ongoing support are provided? We have an exciting opportunity for an Account Manager with experience in property claims or loss adjusting, who is looking to broaden their skills in a client-facing, commercially focused role.

We're seeking someone proactive and confident working with clients, ideally with a background in claims handling, loss adjusting, supplier management, or insurance operations. You'll bring your understanding of claims processes, customer needs, and industry challenges, and apply it to managing client relationships, supporting product delivery, and identifying opportunities for growth and improvement within your accounts.

This is a fantastic time to join a company working at the cutting edge of the industry, with market-leading products and significant opportunities for development.

Responsibilities

Client Relationship Management

• Foster and strengthen client relationships to meet satisfaction, growth, revenue, and retention targets.
• Add value in every interaction by applying your property claims knowledge and understanding of client operations.
• Build trusted relationships and gain a deep understanding of each client's needs, collaborating with IT Delivery, Operations and Product teams to tailor solutions.
• Provide clear, detailed feedback to internal teams to drive continuous improvement and ensure delivery aligns with product strategy and Verisk values.
• Use your background in Property Claims / Loss Adjusting / Claims Operations / Process Design to help deliver high-quality solutions.
• Identify upsell, cross-sell, and product enhancement opportunities based on client needs and market trends.
• Use data to provide meaningful insights, highlight performance improvements, and guide client decision-making.

Account Management

• Build and maintain strong relationships with key Verisk customers across the property claims sector.
• Support clients in maximising the value of Verisk Property Claims solutions by:
  • sharing proactive monthly reports
  • arranging review meetings
  • introducing new features and functionality
  • recommending process improvements
  • analysing support issues and advising on market and industry trends
• Work with internal teams to develop account strategies that balance client goals with Verisk's commercial and strategic objectives.
• Understand each client's end-to-end claims processes and ensure their success factors are met.
• Create and deliver action plans to address underperformance or drive improvements.
• Collaborate closely with Service Delivery, Product, Operations, and Support teams to ensure optimal account performance and client satisfaction.
• Support setup, configuration, and implementation activities in partnership with Client Support Analysts and Product Specialists.

Account Growth

• Encourage clients to expand their use of Verisk Claims products through insight, analysis, and strong product knowledge.
• Act as the voice of the customer to Product teams to help shape future development.
• Understand clients' future plans and align Verisk products to support their strategic objectives.
• Deliver product rollouts and onboarding activities in line with agreed timelines.
• Identify upsell opportunities across the product suite that improve client performance and outcomes.

Qualifications

• Property claims experience is A MUST - e.g. Supplier Relationship Manager, Loss Adjuster, Claims Professional, Customer Success Manager or Account Manager.
• Demonstrable experience in client service, account management, or similar client-facing roles is required.
• Experience in project management or claims systems integration is desirable.
• Highly numerate with excellent communication skills and confidence engaging with stakeholders at all levels.
• Ability to interpret and use data to influence decision-making.
• Experience working with technology or digital solutions to solve business problems is highly advantageous.
• Familiarity with estimating or scoping software is beneficial (not essential).
• A proactive, solutions-focused mindset with the ability to address client challenges effectively.
• Willingness to travel within the UK for client visits.
• Flexibility to work occasional extended hours when required to meet deadlines.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events..

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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