Account Manager - Insurance Property Claims

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Job Description

Hybrid | London (2 days per week)

Are you looking to take the next step in your career and develop in a role where full training and ongoing support are provided? We have an exciting opportunity for an Account Manager with experience in property claims or loss adjusting, who is looking to broaden their skills in a client-facing, commercially focused role.

We're seeking someone proactive and confident working with clients, ideally with a background in claims handling, loss adjusting, supplier management, or insurance operations. You'll bring your understanding of claims processes, customer needs, and industry challenges, and apply it to managing client relationships, supporting product delivery, and identifying opportunities for growth and improvement within your accounts.

This is a fantastic time to join a company working at the cutting edge of the industry, with market-leading products and significant opportunities for development.

Responsibilities

Client Relationship Management

• Foster and strengthen client relationships to meet satisfaction, growth, revenue, and retention targets.
• Add value in every interaction by applying your property claims knowledge and understanding of client operations.
• Build trusted relationships and gain a deep understanding of each client's needs, collaborating with IT Delivery, Operations and Product teams to tailor solutions.
• Provide clear, detailed feedback to internal teams to drive continuous improvement and ensure delivery aligns with product strategy and Verisk values.
• Use your background in Property Claims / Loss Adjusting / Claims Operations / Process Design to help deliver high-quality solutions.
• Identify upsell, cross-sell, and product enhancement opportunities based on client needs and market trends.
• Use data to provide meaningful insights, highlight performance improvements, and guide client decision-making.

Account Management

• Build and maintain strong relationships with key Verisk customers across the property claims sector.
• Support clients in maximising the value of Verisk Property Claims solutions by:
  • sharing proactive monthly reports
  • arranging review meetings
  • introducing new features and functionality
  • recommending process improvements
  • analysing support issues and advising on market and industry trends
• Work with internal teams to develop account strategies that balance client goals with Verisk's commercial and strategic objectives.
• Understand each client's end-to-end claims processes and ensure their success factors are met.
• Create and deliver action plans to address underperformance or drive improvements.
• Collaborate closely with Service Delivery, Product, Operations, and Support teams to ensure optimal account performance and client satisfaction.
• Support setup, configuration, and implementation activities in partnership with Client Support Analysts and Product Specialists.

Account Growth

• Encourage clients to expand their use of Verisk Claims products through insight, analysis, and strong product knowledge.
• Act as the voice of the customer to Product teams to help shape future development.
• Understand clients' future plans and align Verisk products to support their strategic objectives.
• Deliver product rollouts and onboarding activities in line with agreed timelines.
• Identify upsell opportunities across the product suite that improve client performance and outcomes.

Qualifications

• Property claims experience is A MUST - e.g. Supplier Relationship Manager, Loss Adjuster, Claims Professional, Customer Success Manager or Account Manager.
• Demonstrable experience in client service, account management, or similar client-facing roles is required.
• Experience in project management or claims systems integration is desirable.
• Highly numerate with excellent communication skills and confidence engaging with stakeholders at all levels.
• Ability to interpret and use data to influence decision-making.
• Experience working with technology or digital solutions to solve business problems is highly advantageous.
• Familiarity with estimating or scoping software is beneficial (not essential).
• A proactive, solutions-focused mindset with the ability to address client challenges effectively.
• Willingness to travel within the UK for client visits.
• Flexibility to work occasional extended hours when required to meet deadlines.

About Us

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priority-from professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth.

Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses: Learn about the diverse industries we serve - from insurance and energy to financial services and beyond.

Life at Verisk: Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

Let's build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

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