Account Manager

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Who are we?

First Integrated Solutions (FIS) provide Lifting, Inspection, Equipment Rentals and HAVS Management and Analysis services to the Energy, Infrastructure and Utilities Industries around the world, from our UK operating base in Aberdeen.

First Tech Group companies include First Marine Solutions, First Integrated Solutions, First Subsea, Andrews Survey, Tusk Lifting, First Competence, North Sea Compactors, Mooring Systems based in Aberdeen, Montrose, Glasgow, Liverpool, Teesside, Hull and Lancaster, with a headcount of around 400 staff.

The Role?

We are seeking an Account Manager on a full time, permanent basis, to help drive business opportunities across our extensive range of lifting, tooling, and inspection products. You'll be on the front line of customer engagement; promoting our products and services, developing relationships, and ensuring clients get the support and solutions they need.

This position would ideally suit someone currently working within a Hire Controller / Technical Internal Sales / Workshop based role within the Lifting, Tooling, or equipment hire industry, who's willing to take the next step into an external client facing business development role.

The successful candidate will be responsible for building relationships with new and existing clients, developing sales opportunities, and helping to drive growth across our lifting and tooling product lines.

This list does not represent an exhaustive list but indicates the main responsibilities the post holder will be required to undertake:

• Act as the first point of contact for new and existing customer enquiries relating to the rental and sale of company products and services, supporting the Business Development Director in developing existing accounts whilst taking ownership of client relationships.
• Responsible for proactively identifying and pursuing new business opportunities.
• Maintain regular contact with clients to understand project needs, providing technical and commercial solutions.
• Arrange and attend client meetings, both in person and virtually, to promote products and services whilst maintaining strong working relationships.
• Responsible for maintaining an up to date awareness of customer contracts and pricing structures.
• Maintain CRM with accurate customer interactions, opportunities and progress.
• Prepare and deliver presentations, demonstrations, and proposals to prospective and existing clients.
• Represent the company at networking events, conferences and exhibitions.
• Work closely with the internal hire desk and operations teams to ensure seamless customer service.
• Support in resolving customer challenges promptly and professionally, escalating where appropriate.
• Assist to contribute to the company's marketing activities by providing content ideas. Case studies and input for social media campaigns.
• Assist in the arranging and hosting of client events, to promote the company's services.
• Responsible for continuously developing technical knowledge and awareness of the company's products and services.

Your Qualifications & Experience

• Previous experience within the Lifting / Tooling / Rentals Industry ideally within hire desk / workshop environment.
• Full UK driving licence and willingness to travel locally (Aberdeen and surrounding areas).
• Proficient in the use of Microsoft Office programmes
• Previous experience using SharePoint and InspHire preferred

About You:

• Excellent customer service and communication skills.
• You understand the importance of responsiveness, reliability, and building trust with clients.
• Team player with the ability to work independently
• You don't wait to be told what to do; you take initiative, follow through, and look for opportunities to improve and grow.
• Driven, organised, and capable of managing your own workload and priorities effectively.
• Keen to learn about our products and services, and you're not afraid to ask questions or dive into the detail.
• Flexible and open to change, able to navigate challenges and adjust your approach when needed.
• Positive can-do attitude and willingness to support the wider team.