Account Manager

Job Description:

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

We're hiring for an Account Manager to join the team in our London Office

Purpose of the Role

This role will function within the Market Planning team for Kellanova (Kellogg's) across Europe. You will be working on the cereals and snacks side of the portfolio (Corn Flakes, Coco Pops, Crunchy Nut, Pop Tarts etc.)

The Carat London hub manages €100m+ of spend across Europe, with centralised strategy and planning and local execution. We work closely with our client across many channels such as AV, programmatic, social and OOH.

As Client Manager you will work in the EU market planning team and brief local markets and the central buying teams on the central strategy.

You'll ensure that strategy is reflected in the plans that are built. Working closely with Comms Planner, Planning Partner and Market Planning Account Director to ensure strategy is delivered in the media plans, you'll work in collaboration with the clients Central Media team and deliver strong client service.

Key Responsibilities

• Support the delivery of multiple workstreams in order to meet client expectations through effective mobilisation of the dentsu resources and people, ensuring masterplans and central reporting system is up to date.

• Support the delivery of new ways of working within the teams, ensuring that process is being adhered to (huddles, information centres, standard and operating procedures etc.).

• Supporting the delivery of outstanding client service for your central and/or local clients and working with the Client Partner, Client Director and Digital Director to deliver according to appropriate contact strategy and client service plan.

• Respond in a timely and accurate manner to client requests for information, working seamlessly with internal stakeholders and colleagues across the network in order to deal with their requests.

• Demonstrate the ability to cultivate strong relationships across local markets/OpCos to ensure that work is delivered on time and to high quality.

• Work with the Operations Director to ensure the finance process is smooth and error-free, obtain POs in an accurate and timely manner, ensuring the PO tracker is kept up to date and that all spend commitments are adhered to by the media teams. Ensure that total invoice amounts are checked within budget at month end.

Qualifications + Skills

• Solid experience in an Account Management role within the media & advertising industry with experience managing markets across Europe would be preferable, coupled with planning expertise and attention to detail to review plans that come back.

• Strong marketing, media and communications concepts, models, skills, practices, tools, frameworks, etc.

• Holistic view of Paid, Owned and Earned (POE) media with a good understanding of media concepts and propositions.

• Project management skills; able to draw up plans for delivery of work to deadlines and with all milestones plotted; follows up key deliverables to ensure timely delivery and heads off any risk to this with proactive checking in.

• Great relationship building skills, acts proactively to create regular contact opportunities; shares information, experience and insight with client to build trust and mutual respect; aims to attain position of trusted advisor to client.

• Strategic thinking, can think out of the box in reference to presenting innovative solutions to client challenges with the ability to analyse numerical data and pull out reasonable and rational conclusions to underpin innovative strategic plan.

• Excellent communicator: verbal, written, presentation, listening skills with internal and external stakeholders across all levels.

What we offer

• This is a permanent role.

• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office twice a week.

• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

#LI-Hybrid

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent