Account Manager

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Job Description

ABOUT US

Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. Hexagon's Geosystems is a division of Hexagon that provides a comprehensive portfolio of digital solutions that capture, measure, and visualise the physical world and enable data-driven transformation across industry segments. Revolutionising the world of measurement and survey for 200 years, Leica Geosystems is a Technology brand part of Hexagon Geosystems that creates complete solutions for professionals across the planet. Known for premium products and innovative solution development, professionals in a diverse mix of industries, such as aerospace and defence, safety and security, construction, and manufacturing, trust Leica Geosystems for all their geospatial needs. With precise and accurate instruments, sophisticated software, and trusted services, Leica Geosystems delivers value every day to those shaping the future of our world.

ABOUT THE ROLE
The role involves owning a region for Hexagon Geosystems UK within the wider group of the combined external sales team. You will be responsible for maximising rental, sales, service and support revenue opportunities for a number of targeted, specific, named accounts. You will also be responsible for all other sales opportunities within the region, including competition accounts and incoming leads. Alongside securing revenue from specific accounts, it is vital to ensure we grow the revenue in each of the industry and product specific sectors. This will mean a part of this role is to liaise with the relevant sales functions in all other areas of the business to deliver the overall regional goals. You will be required to ensure all relevant Hexagon technologies are adopted by customers and ensure that colleagues are aligned to those customers and projects.

RESPONSIBILITIES/DUTIES

• Take responsibility for managing a number of existing core named accounts within a given territory.
• Own the given territory, including all unnamed accounts and leads that fall within the geographic area.
• Effective and consistent account management to develop & maintain sales and rental turnover, whilst generating profit
• Responsible for continued expansion among existing accounts and identifying new targets customers and submarkets within the region
• A focus on generating solution sales revenue from new and competition customers within the region.
• Develop positive relationships with customers at all levels, building multiple touchpoints to ensure a longstanding relationship with the customer's business
• Focus on ensuring we maintain excellent customer service levels and strategic insight
• Promote the company's technical expertise and ensure differentiation from competitors via promotion of product and service USP's
• Ensure that the customers share of wallet is maximised for the wider Hexagon Geosystems UK team, including products and solutions available across the wider UK entity
• Collaborate with all key internal stakeholders to maximize market share and to fulfil customers' needs
• Assist the internal sales and business development departments to ensure effective bidirectional flow of information

• Work closely with Regional Sales Manager to achieve company targets
• Gather market intelligence and feedback, assisting the Regional Sales Managers to develop the regional sales strategy
• Generating new sales using existing and potential customer networks
• Work with technical support to ensure customer training and support requirements are met
• Assist in developing and maintaining CRM system
• Adhere to established processes and workflows and provide input on new processes and workflows as needed to meet customer requirements and business needs

KPI's:

• Achieving targets set for specific region, accounts, entities or responsible area
• Achieving wider team and group targets as applicable
• Adherence to CRM policies and financial processes (including pricing and forecasting)
• Completing all online training requirements (technical, commercial and compliance)

The above duties are neither exclusive nor exhaustive and the post holder may be required to carry out other appropriate duties. Therefore, this job description needs to be considered in the context of a developing and evolving service. The duties described here may need to be adapted to meet the needs of a changing organisation.
QUALIFICATIONS /EXPERIENCE

• Proven experience in working in the UK construction/surveying market
• To continually develop their own attitudes, knowledge and skills required to carry out their role
• Entrepreneurial drive and strong work ethic
• Excellent account management skills including the ability to identify and manage wider opportunities with key customers
• Knowledge of a wide range of surveying/engineering equipment with an understanding of the users of such equipment
• Excellent communication and interpersonal skills with the ability to interface at all levels and functions
• Entrepreneurial drive and strong work ethic
• Strong sense of urgency, responsibility and accountability
• Willingness to business travel
• Adherence to Hexagon values

LANGUAGE:
English fluent written and verbal
TRAVEL REQUIREMENTS:
Domestic travel will be required for this role
COMPUTER SKILLS:
Fluent working knowledge of Office365, competence with Business Warehouse and CRM software solutions (e.g. Salesforce.com)