Account Manager

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At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have a great opportunity for an Account Manager (Wholesale Services) to join our Wholesale Services team based in Exeter. You will receive a competitive salary of circa £38,000 plus an excellent benefits package.

The role

As Account Manager (Wholesale Services), you will be working within the Wholesale Services area managing the relationship with the many Retailers and New Appointments and Variations (NAVs) who depend on South West Water's Wholesale services.

You will be responsible for ensuring high levels of satisfaction within the Retail Services and NAV environment, whilst driving performance to provide high quality customer care to all customers and Non-Household Retailers and NAV customers.

This is a great opportunity where you will support South West Water in being the best Wholesaler to do business with for Retailers, NAVs and business customers, as measured by various water industry performance frameworks.

What you will be doing:

• Ensure delivery of accurate and timely Account management services
• Lead, inspire and co-ordinate the Account Management activities to create a motivated and high performing area
• Proactively support our vision to 'be the best Wholesaler to do business with' by creating and delivering a clear engagement plan which meets the needs of the retailers we serve
• Meet with retailers and key stakeholders routinely, face to face, remotely and share best practice, business updates and progress, and create a bespoke service based on retailer current needs
• Actively champion the retailer and NAV experience, drive change and influence projects to support improvements in data, issue resolution, and error reduction
• Manage and review working practices, suggest and implement alternative ways of conducting work and ability to demonstrate this as a robust business case
• Manage and co-ordinate resources ensuring effective use of resources and active jeopardy management to ensure contractual and performance requirements are met and potential failure avoided
• Identify, establish and maintain positive business relationships with key business customers and stakeholders and develop and improve on-going customer relationships, identify opportunities and taking appropriate action
• Establish and maintain strong internal and external partnerships

What we are looking for:

• Experience in managing accounts or delivering excellent customer service
• Strong communication skills with presentation, negotiation, and interpersonal skills to influence change
• Motivated self-starter with adaptable leadership skills, able to plan and manage people and workloads
• Agile and creative thinker, adaptable and flexible in approach, and able to apply new ideas quickly
• Able and confident to professionally represent the organisation externally
• Strong prioritisation skills and ability to execute tasks efficiently in demanding environments

Closing Date: 2nd March 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.