THIS - Account Manager

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Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/

Job overview

The Account manager role has two specific functions; a specific focus on client relationship management, providing a single point of contact for our customers, ensuring that the products and services offered by THIS meet all existing and future IM&T requirements. There is also a focus required to generate new business within the THIS portfolio of services. Working regularly to generate new opportunities and leads and actively working to conversion and in turn generating recurrent revenue for the future.

The post holder will have overall responsibility and accountability for a portfolio of THIS's customer contracts across local, regional and national levels. The postholder will be a member of the Management Team providing direction and support to a number of key business priorities within the directorate.

Main duties of the job

The post holder will have overall responsibility and accountability for a portfolio of THIS's customer contracts across local, regional and national levels. The postholder will be a member of the Management Team providing direction and support to a number of key business priorities within the directorate.

The post holder will ensure professionalism and commercialisation are embedded values within the organisation as well as providing management and advice to customer organisations in relation to IM&T provision and development, including best practice advice and guidance relating to all aspects of IM&T service and delivery.

The post holder will be a member of the Service Delivery Team and will have responsibility and accountability for all aspects of commercial and financial activity for our customers, including provision of proposal and quotations, achievement of budgets and income targets, liaising with the relevant procurement departments to secure purchase orders, liaising with the relevant suppliers, managing the contract as well as responding to formal tenders as/where appropriate.

There will be a high level of customer service experience required for this role, commercial awareness and ability to achieve targets, as well as the ability to direct Board Members and Managers at a strategic level.

The post holder will support the Commercial Director of Informatics by delivering the THIS Commercial and Service Delivery Strategy.

Working for our organisation

Calderdale & Huddersfield NHS Foundation Trust is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for Service Delivery.

The Health Informatics Service is an innovative, collaborative NHS organisation providing digital and IT services to health and care providers across the UK in primary, secondary and third sectors. Our tried and trusted solutions have been developed and refined by our dedicated team of health informatics experts who share the sector's passion and values for providing the best possible care, insight and service for patients and customers.

Detailed job description and main responsibilities

Provide dedicated support and guidance for IT related matters to our portfolio of customers and work to understand the ongoing strategic direction and assist in the implementation of these initiatives.

Work to support the Primary Care IT Operational Manager and Directors within supported organisations, while remaining aligned to internal support operations to ensure knowledge transfer and internal working relationships are maintained.

See job description for further details

Person specification

QUALIFICATIONS / TRAINING

Essential criteria

• Educated to degree standard or equivalent experience and a track record of sustained levels of outstanding achievement
• Leadership/management qualification or relevant experience
• Evidence of continuing professional development
• Willingness to undertake professional training relating to the role

Desirable criteria

• Degree or professional qualification relevant to this role, i.e. IM&T or Health Informatics related subject
• Professional Project Management Qualification i.e. PRINCE2
• ITIL Framework Qualification or equivalent level of knowledge acquired through experience
• Forward planning to support your Personal/Professional Development Plan (PDP
• Customer Service Training

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential criteria

• An account manager/service delivery position within a large public/private sector organisation
• Must be able to demonstrate a recent successful and significant record of achievement in sales
• Budget management experience, utilising standard financial budgetary controls
• Demonstrable experience of presenting information and influencing staff, including managers
• Experience of commercial acumen
• High level skills in planning, managing and organising work-streams to achieve required results
• Must have sound knowledge & understanding of sales management including sales tracking and lead generation
• Service delivery and customer service standards
• Relationship/stakeholder management

Desirable criteria

• Experience of working across a complex range of health or social care organisations
• An understanding of corporate governance and risk management systems and processes
• Account and Contract management experience within the NHS
• Broad understanding of the NHS and of a shared business model
• Demonstrable record in managing and delivering projects
• Experience of resource management within a complex organisation
• Evidence of practical experience of risk identification and management techniques
• Special Knowledge/ Expertise In-depth professional knowledge of the National and Local NHS Digital Health agenda and clinical processes
• A good understanding of the layout and structure of our local healthcare community and the different healthcare settings within it
• Understanding of the business of our customers and its implications for The Health Informatics Service

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential criteria

• Strong and effective leadership skills
• Strong team player and be able to establish and maintain strong relationships
• Flexible approach to work self-motivated and able to work on own initiative with minimum supervision and be able to handle many different competing priorities at once
• Able to negotiate and agree priorities
• Able to manage conflict and complexity and deal with difficult situations effectively and calmly
• Excellent interpersonal skills. Able to effectively communicate with all levels of staff both verbally and in writing
• Excellent organisational and time management skills
• Ability to identify business opportunities
• Ability to source, assimilate and analyse extremely complex data and information relating to wide range of services and translate into an easily understood format
• IT skills and use of database

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact ask.recruitment@cht.nhs.uk for assistance.

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Documents to download

• JD and Person Spec (PDF, 384.4KB)