Account Manager

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Job Purpose

The role of Account Manager is really important to us. You will be responsible for managing & maintaining your desk and making sure that all queries from your customers are acknowledged and answered, along with meeting sales targets to upsell our Radius services.

We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am - 5:00pm.

Your responsibilities day to day will be...

• Maintaining a positive relationship between Radius and our customers
• No cold calling, managing a base of live customer accounts, driving sales and upsell on Radius products and services.
• Hold strong conversations to understand customer requirements, potential issues, wants and needs.
• Offering services based on customer requirements.
• Keep internal communications up to date and well informed.
• Use your initiative to maintain your relationships and put feedback into practice.

What do we expect of you?

• Account management or sales professional experience.
• Telecoms knowledge/experience in the industry is preferred but not a necessity.
• Good communication skills and telephone manner
• Driven approach to meet and exceed expectations of customers.
• Basic understanding of Microsoft office programmes e.g. Excel

What can you expect of us?
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius Talent Team.