Account Manager

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Account Manager

Location - Southwark, London Office (4 days a week office-based)

RAMP Global is experiencing rapid growth, and we are searching for an Account Manager to join our dynamic team. As part of our thriving SaaS business, you will play a crucial role in maintaining and expanding relationships with our valued clients.

If you believe you have the right background and motivation to succeed in this role, please APPLY now.

Overview

RAMP Global is an HR technology solution that simplifies the sourcing, engagement, and management of staffing agencies for employers all around the globe. With access to over 23,000 suppliers in 50+ countries, we have facilitated £1 billion worth of recruitment fees posted onto our platform to date.

As an Account Manager based in our central London office, you will be responsible for nurturing key relationships with clients, ensuring their satisfaction and supporting them in utilizing our platform to achieve their hiring goals. This role will involve working closely with various internal teams to deliver exceptional service and drive growth within your accounts.

This position offers a fantastic opportunity for an individual looking to thrive in a fast-moving global business. If you are driven, engaging, passionate and ready to make an impact in a high-growth technology environment, we're excited to hear from you!

Requirements

About You

We are looking for an individual who demonstrates several key attributes including personality, motivation, and organizational skills. Our ideal candidate will be a quick learner, well-organized, proactive, and capable of building and maintaining strong relationships with clients.

Experience/skills

• Proven experience in an account management, customer success, or related role within a fast-paced environment
• Strong understanding of the HR tech landscape and recruitment processes is a significant advantage
• Excellent communication skills that enable you to build rapport with clients and teammates alike
• Analytical mindset with the ability to interpret data and prepare insightful reports for stakeholders
• Ability to multitask and manage multiple client accounts effectively
• Proficiency in using CRM software and other data management tools
• Demonstrated problem-solving abilities with a drive for continuous improvement

Key Responsibilities

• Manage and nurture relationships with assigned client accounts to ensure high satisfaction and retention rates
• Serve as the main point of contact for clients, addressing their needs and inquiries promptly
• Support clients in utilizing the RAMP Global platform effectively and provide guidance on best practices
• Collaborate with internal teams to ensure successful delivery of client requirements and needs
• Analyze account performance and identify opportunities for growth and improvement
• Prepare and present regular insights to clients highlighting successes and areas for enhancement

Benefits

• Regular team incentives and quarterly bonus
• Monthly team nights out
• All paid for company summer team trip
• Weekly team Deliveroo
• Season ticket loan
• Annual charity day
• Participation in company share option scheme
• Wellness fund