Account Manager

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Account Manager

• Comprehensive training + continual professional development
• Join an organisation passionate about employee engagement
• Make a real difference to the growth of our business

About the Role

We are pleased to offer a rare and exciting opportunity for an experienced Account Manager to join our dynamic team at our Cobham office. This role is dedicated to managing our portfolio of Bespoke Insurance customers, ensuring exceptional service delivery with a focus on customer retention. You'll also be responsible for cultivating referrals and identifying cross-selling opportunities.

As a Bespoke Account Manager, you'll play a pivotal role in driving business growth by identifying sales opportunities, building strong relationships with existing and prospective customers, and delivering tailored insurance solutions to meet their needs. You'll be responsible for managing our existing portfolio of customers, promoting and selling our Bespoke insurance products and services within our local community (including London), cultivating leads, and achieving sales targets.

At the core of our approach lies the cultivation of strong relationships and the practice of cross-selling to ensure our customers receive tailored services that align perfectly with their needs. This commitment is reflected in our exceptional customer retention rate, with over 90% of customers choosing to renew their insurance with us annually. As part of our team, you'll have a remarkable opportunity to capitalise on existing relationships and deliver exceptional service to our customers.

Working collaboratively with our current team, you'll not only generate new leads but also navigate through our existing pipeline, engage with the local community through networking activities, and handle all inbound inquiries. These efforts are geared towards retaining and expanding our Bespoke book of business and achieving our growth objectives.

To enable you to support all of our customers, we provide a supportive on-going learning environment. All training takes place in our on-site facilities at our Cobham agency. Together with your team, your training will include a mixture of classroom- based and hands-on learning.

This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. Further information can be found in the FCA Handbook.

About You

Highly motivated with a positive, can-do attitude, you use your face-to-face customer service experience to ensure all of customers needs are met. Committed to learning and development and ready for the challenge of being part of a new team, you'll thrive in this fast-paced working environment. To apply for this role you must have:

• Experience working within Insurance (ideally within Bespoke/High Net Worth Insurance)
• Experience of working in a face-to-face customer service environment
• Excellent written and verbal communication
• Self-motivation, with the ability to work autonomously whilst being proactive and demonstrate initiative
• Strong negotiation skills with the ability to navigate difficult conversations and achieve positive outcomes
• Full UK Drivers license (company car provided)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Rewards & Benefits

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £40,000 depending on experience
• Annual performance-based bonus scheme of up to 20%
• Company car scheme
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.