Account Manager

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Are you an experienced Account Manager looking for a rewarding role in a family-run business environment?

We're recruiting for a well-established SME in Peterborough that offers a more considered and thoughtful approach to sales. If you enjoy building long-term relationships, working in a close-knit team, and prefer a technical sales cycle, this opportunity could be perfect for you!

What's in it for you?

• Competitive salary with OTE between £35k - £45k (negotiable based on experience)
• Commission and bonuses for hitting targets
• Excellent benefits: free onsite parking, hot/cold drinks, snacks, and recently refurbished air-conditioned offices
• A supportive, family-oriented company culture with bonus schemes, team meals, and opportunities to support charitable initiatives
• Career progression

The Role: As an Account Manager, you will manage over 100 accounts, with a focus on nurturing and growing relationships with 'bronze and silver' clients. This is an environment where building trust and rapport over time is key to success. We're looking for someone who thrives in a more measured, relationship-driven sales cycle and enjoys taking a thoughtful approach to client management.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries
• Build and maintain lasting relationships with clients, offering exceptional service and addressing their needs
• Handle sales inquiries via phone and email, providing detailed quotations and securing orders at a comfortable pace
• Negotiate and close contracts, with a focus on upselling and cross-selling products
• Monitor clients' budgets, offering clear cost explanations and discussing terms in a calm, professional manner
• Resolve conflicts thoughtfully and professionally, ensuring a smooth customer experience
• Follow up with clients to ensure long-term satisfaction with products and services

Requirements

• Proven experience in a similar role, ideally in a technical sales cycle or relationship-focused environment
• Strong time management, attention to detail, and problem-solving skills
• Excellent communication skills, both written and verbal
• A proactive, patient mindset with a drive to nurture long-term relationships
• Experience in the construction or joinery industry

Working hours: Monday to Friday, 8am - 5pm (with a 30-minute lunch break).

Benefits

• Competitive salary with OTE between £35k - £45k (negotiable based on experience)
• Commission and bonuses for hitting targets
• Free onsite parking
• Hot/cold drinks and snacks
• Team meals when targets are met
• Career progression