Account Manager

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Account Manager

Department: Retail Partnerships

Employment Type: Full Time

Location: London

Description

You'll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments - from Data and Insight to Product Management. Responsibilities include: managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors.

Key Responsibilities

1. Client Relationship Management

• Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO)
• Exciting opportunity to build a small portfolio of your own key accounts ensuring their needs are met whilst providing support with your Partnership Lead on top tier accounts
• Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships
• Understand client business objectives, needs and challenges to provide tailored solutions and support

2. Onboarding and Implementation

• Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services

3. Strategic Planning and Growth

• Develop and execute strategic account plans to achieve client objectives and drive business growth
• Identify opportunities for upselling and cross selling additional products and services to existing clients

4. Performance Monitoring and Reporting

• Monitor and analyse account performance providing regular reports on progress challenges and opportunities
• Conduct regular reviews with clients to ensure their needs are being met and to address any concerns

5. Contract Management

• Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes
• Ensure contracts are up to date and accurately reflect the terms agreed upon with clients

6. Issue resolution

• Address and resolve any client issues or complaints quickly and effectively
• Proactively identify potential problems and implement solutions to prevent them

7. Market and Industry Knowledge

• Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice
• Have a great understanding of the advertising, loyalty, performance marketing and digital media space

8. Cross Team Support

• Provide support with key tasks such as management of customer queries or forecasting for the wider team
• Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients

Skills Knowledge and Expertise

• Account management experience, with a history of exceeding lead targets
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization
• Proficiency with CRM software
• Solid understanding of the advertising, loyalty, performance marketing / digital media space
• A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities
• A convincing and influential communicator. Bright, quick thinking and self-confident.
• Tight organisational and time management skills
• Great business sense and the ability to work to budgets
• Great team player
• Energy and passion for the digital marketing space
• Sociable and trustworthy
• Excellent written and spoken English

Benefits

• Annual Leave: 25 days + bank holidays
• Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
• Flexible working options: we are operating a hybrid working model with 3 days a week from the office
• Pension: Hargreaves Lansdown - 6% matched contribution
• Employee share scheme
• Generous family friendly cover
• Private healthcare - Bupa
• Income protection
• Critical illness cover
• Life insurance cover
• Dental cover
• Optical cover
• Yulife app for access to employee wellbeing and discounts
• Perks at Work, cashback/discount shopping site
• Employee referral scheme
• Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
• Volunteering program
• Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
• Team socials