Account Manager

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Job Description

Permanent Full-time

Location: Hybrid - up to 3 days per week in the office (Sale, Manchester)

Reports to: Key Account Manager

Salary: Depending on experience + commission

Line management responsibilities: No

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here!

We are looking for a highly motivated and results driven Account Manager to join our growing team to be responsible for a number of mid-high level accounts. You will play a crucial role in driving the continued growth and success of our organisation.

This role is at the forefront of our business with responsibility for driving the success of TQUK through managing existing partnerships and exceeding growth targets within your designated portfolio.

This role is cross-functional, working internally with a number of teams to ensure the entire customer experience is exceptional and creates long-lasting partnerships.

The role is an exciting opportunity for an individual with a strong background in business development and a passion for driving results. You will be comfortable in conversing with customers and partners from a range of backgrounds, and sectors and with different interests and motivations, predominantly at the C-Level and Executive levels.

Key Responsibilities

• Proactively use data to identify growth opportunities within your designated portfolio
• Proactively secure customer meetings to persue and win growth opportunities within your portfolio
• Develop and implement sales initiatives, strategies and processes to meet and exceed company growth objectives, quarterly team and personal KPIs
• Identify and act upon customer requirements, maximising opportunities for further growth through TQUK's range of products and services
• Expertly utilise a consultative sales approach to engage with customers, understand their requirements, and propose tailored solutions
• Accurately forecast and track key account predictions
• Proficiently negotiate and finalise contracts, ensuring profitable pricing and terms
• Provide regular reports and updates to senior management on business development activities, progress, and results
• Maintain accurate, comprehensive records of all activities within the CRM system
• Capture and report intelligence that may inform our future Sales and Marketing campaigns

Other Responsibilities

• Developing and maintaining an understanding of TQUK internal processes, especially those related to the customer journey.
• Maintaining in-depth knowledge of TQUK products and services, competitors and the awarding and EPA industry overall
• Maintaining an in-depth understanding of regulatory requirements associated with own area of work across Awarding and End-Point Assessment
• Undertaking other duties considered within your skill and competence to assist the smooth running of the business as required
• Championing the organisation's values at all times to model behaviours to wider team staff.

Key Requirements

• Proven track record of success in business development, preferably within the education or training provider industry
• Experience in working under pressure and comfortable working against defined targets and KPIs set
• Exceptional communication and presentation skills, with the ability to influence and build relationships with key stakeholders.
• Strong negotiation and contract management skills
• Accurate pipeline management
• Be organised and able to prioritise your workload
• Have an analytical mindset, with the ability to gather and interpret market data and trends to define strategic direction and growth within your area
• Have a proven track record, with demonstrable successes of account management

Key Characteristics

• Excellent organisation and attention to detail are a must-have.
• Be confident, energetic, hungry and ambitious with a "can do, will do" attitude
• Be well motivated, enthusiastic and able to work on your own initiative
• Team player
• Strategic
• Skilled Communicator and ability to negotiate if required

Key Benefits

• Training, Qualifications & Apprenticeships. It's what we do!
• 25 days annual leave plus 8 days Bank Holiday (33 in total).
• An extra day off to celebrate your birthday.
• Annual Loyalty Bonus.
• Annual salary review.
• Bupa healthcare benefits.
• Employee Assistance Programme (EAP)
• NEST pension.
• Cycle-to-work scheme.
• A positive and supportive working environment.
• Christmas period closure.
• Comprehensive onboarding.
• A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*