Account Manager
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Our people are at the heart of everything we do. If you're looking for that next career step, fast progression, a truly supportive team and plenty of challenges then get in touch!
The planet needs you, we do too!
What you bring to the role.
- 1+ years in an Account Management or Customer Success role
- You can demonstrate high performance in line with or above expectations
- Extremely good people skills as well as excellent written and verbal communication skills
- You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver!
- Highly motivated and driven to be part of a growing, successful team
- Excellent organisational skills and attention to detail
What you'll be doing.
- You will own the onboarding, ongoing support of and account expansion for our SME employers
- You will own a panel of accounts and be responsible for achieving growth targets (example KPIs: New in generation, percentage of employees using the scheme, Total Orders from Panel)
- You will own (and problem-solve) any queries, requests or concerns that arise within your panel of accounts
- You'll become a product specialist with ability to build strong technical knowledge
- Alongside your teammates, you will create, refine and implement strategy and process to drive forward the Customer Success department
Company Benefits
- Hybrid working with 1-2 days in the office (Hayes, London)
- 25 days holiday + bank holidays
- Add 1 day holiday per year service + buy / sell up to 5 days each year
- Flexible work policy with options to take into account family care
- Best in class Family Friendly Leave and Pay
For example, our Maternity leave (in year 1) is 6 weeks full pay and 6 weeks half pay. This increases to 12 weeks full pay, 8 weeks half pay after year 1. - Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
- £500 pa. personal development budget
- £100 home office budget
- Vitality healthcare
- Pension
- Equity options - own a part of the business
Why Work with us?
- Personal growth - join us as an early employee to fast track your progression opportunities!
- Competitive salary, pension & incentives scheme to share in our success
- Voted 4.9 on Glassdoor
- Voted Top 100 Organisation to 'Escape' to in 2022 and in 2023 by Escape the City
- Certified Company on Otta
- Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive
- We are the UK's only B Corp Certified salary sacrifice provider
Compensation:
Base salary: £30,000
OTE: £40,000 per year
Equity: £3,000 - £30,000 equity through EMI Options