Account Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are looking for an Account Manager to cultivate and strengthen client relationships while driving business growth and achieving sales targets.

As an Account Manager, you will be the key liaison between our clients and our company. You will be responsible for building and nurturing strong relationships. Your role will involve understanding client needs, providing support, and ensuring exceptional customer satisfaction.

You will proactively identify growth opportunities and collaborate with clients to develop customised solutions that drive mutual success. Additionally, you will work closely with cross-functional teams to ensure seamless coordination and delivery of our offerings.

If you thrive in a client-focused environment, possess excellent communication skills, and are motivated by driving customer satisfaction and revenue growth, we invite you to join our team
What you'll do:

• Manage a portfolio of client accounts, establishing clear client retention goals and milestones for clients and employees to work Toward.
• Drive commercial discussions with clients, promoting the value of our products and upselling services and products.
• Build strong customer relationships, ensuring exceptional customer experience and satisfaction.
• Educate clients on product features, conduct training courses, and provide educational materials.
• Review customer complaints and concerns, seeking to improve the customer experience.
• Collaborate with cross-functional teams, such as customer success, sales, product, and engineering, to ensure seamless implementation and delivery of our solutions.
• Monitor client performance metrics, proactively identifying opportunities to improve fraud prevention strategies.
• Stay updated on the digital fraud landscape, applying knowledge to enhance client relationships and develop tailored solutions.
• Provide regular feedback to clients and internal stakeholders, sharing insights and recommendations to optimize services and drive client satisfaction.
• Convey the value of SEON's services to a non-technical, non-fraud audience and translate complex value propositions into business benefits.

What you bring:

• At least 3 years of experience as an Account Manager or in a similar position, preferably with prior startup sales experience.
• Exceptional ability to communicate and foster positive business relationships.
• A track record of taking the initiative and confidently directing customer interactions.
• Familiarity with managing a portfolio of client accounts, ensuring their needs are met and providing a high level of service.
• Experience driving commercial discussions and presenting solutions to clients, particularly in the area of fraud prevention, is highly desirable
• Proven ability to manage customer expectations and ensure customer satisfaction.
• Collaborative mindset with experience working cross-functionally.

What we offer:

• Employee stock ownership plan (ESOP)
• Hybrid working environment (2-3 days in the office per week)
• Flexible core hours
• Generous Holiday allowance & 3 additional wellness days
• Access to significant opportunities for learning and development
• Private health insurance including dependants (inc. employee assistance & mental health support)
• Complimentary weekly language courses
• Monthly company breakfast and weekly Lunch allowance
• Annual Tech Budget

What's next:

Sounds good? Great, we can't wait to hear from you!

Want to learn more about what it's like to work at SEON first?
Here you go: https://careers.seon.io/

About SEON

The SEON journey has been unstoppable. 50 months in, and we have grown from 2 to 200+ SEON Fraud Fighters across Budapest, London, Austin and Jakarta. With more hubs opening up in San Francisco and Singapore, we are on a mission to create a Fraud World. We raised a record-breaking segment Series B in April 2022 and were featured in TechCrunch as the largest B round for Hungary and are now recognized as the World's quickest-growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratising fraud-fighting!