Account Manager

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Join one of the world's leading EdTech companies, providing SaaS-based CPD to over 45,000 schools globally. Winning 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boasting a 4.7 star rating from over 100k reviews, The National College are globally recognised as a leader in the EdTech space.

As a Membership Account Advisor at The National College, you will be part of a team that is working towards helping education settings achieve compliance and raise standards. In this role, you will be primarily responsible for maintaining and coordinating relationships with members and partners of The National College. Your goal will be to provide excellent customer service and support to our members. In addition, you will also be responsible for responding to members' account-related questions via phone, email and chat. You should have a passion for learning and helping others learn, excellent communication and organizational skills, and a drive to exceed targets and KPIs. Working for The National College provides you with the opportunity to work within a friendly, supportive and dynamic team where training, development, and progression opportunities are available.

Key Responsibilities:

• Respond to inbound and outbound membership inquiries concerning membership benefits, enrolment, and eligibility.
• Pre-qualify leads obtained from outreach campaigns and manage the full cycle of the on-boarding process.
• Provide detailed information and solutions for member inquiries and relevant procedures.
• Manage and follow-up on incomplete enrolments, maintain accurate reporting and documentation on all member information.
• Work with the wider member services team and management to improve departmental processes, procedures, and quality of service.
• Identify trends in member inquiries and suggest ways to improve access, simplify, and enhance current content.
• Ensure customer engagement targets are met, and members are informed and up-to-date with the benefits and offers of their membership.

Requirements

• Strong customer service orientation with excellent communication skills, including the ability to listen and respond with empathy, tact, diplomacy, and professionalism.
• Strong written and verbal communication skills; ability to interface effectively with internal and external customers.
• Experience in working with membership organizations, call center environments, or customer relationship management preferred.
• Ability to manage multiple priorities and work effectively with a team.
• Excellent IT skills with experience working on multiple CRM systems. Experience in Microsoft Office Suite (Outlook, Excel, PPT, Word, Teams).
• In addition, experience with HubSpot is desirable.
• Ability to observe confidentiality and safeguard member information.

Benefits

• Salary between £23,400-£25,000
• Hybrid working, with regular collaboration days in our Sheffield HQ
• Opportunity to work at an established but rapidly growing EdTech scaleup
• NEST Pensions scheme
• Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually
• Access to company Life Assurance scheme
• SmartHealth - access to 24/7 virtual GP, mental health support, financial advice and more

Who are The National College

The National College are a fast growing and innovative EdTech business headquartered in Sheffield. We are a market-leading and multi-award-winning provider of professional development and software tools that support over 45,000 schools worldwide to ensure compliance and drive up standards. Our cutting-edge platform has revolutionised online training and now boasts the world's largest professional development library for educators!

The National College is part of the National Education Group.