Account Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Description

Position at Choreograph

WHO WE ARE

At Choreograph, we deliver data-driven products and solutions that make advertising work better for people.

Choreograph, an affiliate of GroupM, is a global data products and technology company, purpose-built for an era that demands a new approach to data management, usage, and brand growth.

Data is the fuel that powers growth. The companies who best leverage data are creating unbeatable advantages over their competitors while simultaneously connecting with customers more effectively.

Our goal is to help future-focused businesses use their data in ways that meet savvy customers' expectations while building trust and understanding.

THE ROLE

The role will be responsible for growth of business and increase user adoption, specifically:

• building and maintaining strong relationships with key customers.

• support and facilitate platform onboarding and increase adoption across WPP.
• manage delivery across all channels aligning with WPPP agency planning and biddable teams.
• work closely with the client success directors to improve platform usage, improve customer knowledge and be the agency and client POC. Align customer objectives to a success roadmap, advise on digital creative best practices and ensure executive alignment to drive organizational maturity.
• develop and maintain excellent knowledge and skills for cross channel advertising so that you're constantly able to solve customers' problems.
• Work closely with production, ad-ops, strategy and WPPs internal agencies to align on best practices.
• Be in control, organization is key.

RESPONSIBILITIES

• Build and maintain strong, long-lasting agency, client and partner relationships through working collaboratively with the growth, product and marketing teams.
• Work with team to foster a culture of continuous process improvement.
• Serve as the primary point of contact for key customers, building strong relationships and understanding their unique needs and goals.
• Work with customers to optimize their use of our products and services, providing guidance and training as needed.
• Proactively identify and address potential issues or areas for improvement, and work with internal teams to resolve them.
• Collaborate with internal teams to identify and capitalize on upsell and cross-sell opportunities.
• Provide regular reports on customer satisfaction and revenue growth to leadership.

WHAT WE'RE LOOKING FOR

• Strong technical background and understanding of the digital media landscape.
• Excellent communication and interpersonal skills
• Proven track record of driving customer satisfaction and revenue growth
• Strong problem-solving and analytical skills
• Experience in DCO and media strategy is preferred.
• Native or fluent English

#LI-AM3