Account Manager

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Department: Social & Content (PR&I)

Location: London

Contract type: 12-Month FTC

Full Time/Part time: Full Time

Reporting into: Account Director

About Ogilvy:

Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today's world this is the best way for our clients to achieve sustainable growth. We achieve this by breaking down the barriers that restrict talent and ideas.

Which is why our teams work fluidly across 5 capabilities: Advertising, Consulting, Experience, PR & Influencer, and Health. This allows us to not only operate but innovate at the intersection of capabilities and talent. We believe impact and magic lies at this intersection. Ogilvy scales this by seamlessly connecting and accessing the deep cultural expertise of 132 offices in 83 countries.

The result is multifaceted ideas for our clients that drive impact and are born from the intersection of platform x culture x technology.

We call this Borderless Creativity.

Ogilvy was ranked the number one UK agency at D&AD and was the only UK agency to win a Glass Lions at Cannes. Ogilvy was also nominated network of the year in Cannes Lions, Campaign, Effie Awards EMEA, London International Awards, The One Show and WARC Rankings.

In 2022, Ogilvy was the most creatively awarded agency globally - including the most awarded agency at the Clio Awards, DMA Awards, Influencer Marketing Awards, London International Awards and The One Show.

Ogilvy UK's PR practice won large agency of the year at the PR Week awards. And our Consulting practice was in the Forbes 2022 list of best management consultancy firms.

The Role:

At our leading creative agency, we're expanding our team to support the execution of global creative platforms in competitive markets. As an inclusive and forward-thinking agency, we appreciate individual perspectives. As an Account Manager, you will have the opportunity to work on two exciting retail clients in our portfolio. You will have the opportunity to manage key campaigns across the year that will involve working with our strategy, creative and production team to deliver best in class advertising campaigns and content.

This role is perfect for someone that has a wide knowledge of social - they will have experience managing organic content and paid campaigns that build brand advocacy as well understanding how to create hard working assets that drive to purchase. The ideal candidate will know how to effectively manage an account, following processes and ways of working internally, with agency partners and with our clients.

As an Account Manager, you will have the support of an Account Director to not only deliver content but ensure it is performing effectively on an on-going basis, leaning into our research and data team for social listening, insights, reporting and performance.

Key Responsibilities:

• Build and create productive client relationships with junior and mid-level clients throughout the delivery of projects, clearly communicating and managing expectations throughout
• Proactively consider how actions will affect clients; responding quickly to meet client's needs, resolve problems; avoid over-commitment
• Understand the importance of account 'admin'- issuing contact reports etc

Making work we're proud of

• Have a solid understanding of process and proactively manage projects - facilitating conversations between team members, and considering how we can make the work even better at each stage
• Increasingly be able to see the work we do in its strategic context - how and why it answers a business problem and how it connects to the bigger picture
• Provide opinions about the brief and the work and be keen to contribute - clearly valuing the quality of the work over a pure focus on process

Delivery

• Comfortably take responsibility for successful delivery of the projects assigned to you, with light supervision
• Understand what decisions are within your remit, and what is not, and engage others accordingly to ensure that those who are accountable can assist and guide as needed
• Understand staffing and scoping requirements for your projects - generate scopes of work, and timing plans accordingly
• Manage the budget on your projects, and work with Client and PMO Leads to manage costs and deliverables as well as staffing resources
• Identify potential project risks and develop contingency plans

Commercial Acumen

• Recognise when to escalate issues which have commercial implications with your Account Director

Collaboration

• Proactively consult with key members of the project teams (internal and external), to facilitate partnership-oriented actions.

Problem solving & decision making.

• Resolve problems and makes decision on your own projects, consulting with stakeholders as needed. Actively recognise when escalation is necessary without being prompted.
• Create relevant options for addressing problems/opportunities and achieving desired outcomes on your projects. Take your line managers and partners solutions, not problems.

Requirements:

We are flexible on whether you have come from an agency of client background, but we think the following are important for this role:

• Experience in delivering paid & organic social assets/content, digital display, OOH, press & radio
• Organised and confident; you'll need to ensure the accounts are managed with the right resource at the right time
• Ability to communicate effectively with multiple stakeholders internally and externally to deliver the best work of our lives
• Detail orientated with the ability to manage multiple workstreams in various stages of maturity
• Financially savvy; you'll need to work with the rest of the agency team to deliver proposals that are within the client's budgets and ensure they are successful delivery
• Experience working on shoots is preferable, along with managing presentation to client and approvals along the way
• You'll be someone that loves to get stuck into a task, and collaborate with the client and agency teams, and make stuff happen!
• You will have a passion for social and be at the forefront of what brands are succeeding on social and how this can translate for our own clients.

Join our team to drive impactful creativity and foster client relationships as a Global Account Manager. Shape campaigns, embrace innovation, and make a difference.

How we help you Thrive:

• 25 days annual leave + 1 Volunteer Day
• Bupa Healthcare
• Enhanced Maternity, Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am - 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.