Account Management Specialist - Senior

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Job Description

We are looking for a talented Account Management Specialist - Senior to join our team specialising in Sales for Powergen Projects in Wellingborough, Northamptonshire, United Kingdom

In this role, you will make an impact in the following ways:

• Building strong, relationships with designated accounts by understanding their needs, concerns, and objectives.
• Developing comprehensive account plans and strategies to achieve client objectives and maximize value for both the client and the company.
• Serve as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring clear and effective communication throughout the engagement.
• Proactively identifying and addressing client issues, concerns, or challenges to ensure prompt resolution and maintain client satisfaction.
• Identifying opportunities to expand the scope of services or products offered to clients and effectively cross-selling or upselling additional offerings.
• Managing contract negotiations, renewals, and amendments in collaboration with internal stakeholders and legal teams.
• Working to increase revenue from existing clients by identifying opportunities for upselling, cross-selling, and expansion, and accurately forecasting revenue projections.
• Collaborating with internal teams such as sales, marketing, product development, and customer support to ensure alignment on client needs and objectives.
• Monitoring client satisfaction levels, gathering feedback, and taking proactive measures to ensure high levels of client retention and loyalty.

Responsibilities

To be successful in this role you will need the following:

• Technical and Commercial Skills: A solid technical background combined with strong commercial skills will enable you to understand and meet customer needs effectively.
• Language Proficiency: Proficient English is essential, and knowledge of additional languages, especially French, will be a significant advantage in communicating with diverse clients.
• Strategic Pricing and Account Planning: The ability to develop pricing strategies and execute account plans by aligning with key stakeholders and tracking progress against targets is crucial.
• Adaptability and Communication: Explaining complex technical information in a way that is understandable and useful to various audiences, and developing account strategies that balance customer requirements with business capabilities, will be key to your success.

Qualifications

Education/ Experience

• College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Significant level of relevant work experience, including previous customer and/or product experience required. Purchasing/commercial contract negotiation preferred.

About Us

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.