Account Management Director

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Description

Ready to lead and inspire in a high-growth environment? We're looking for a passionate second-line leader to drive our SMB and Mid-Market teams forward in the UKI region.

At monday.com, we're experiencing rapid expansion, and we're looking for a leader who's excited to elevate an already top-performing team. Your role will be to uplevel sales execution, refine processes, and amplify the impact of our "Command of the Message" framework. You'll thrive at identifying cross-selling opportunities and expanding our influence beyond the current buying centers.

If you're ambitious, hungry for growth, and ready to push the boundaries of what this function can achieve, we want you on our team.

About The Role

On a day to day you can expect to:

• Build, nurture and lead our UKI account management division, responsible for capturing the market opportunity across our mid-market and commercial segments
• Develop a significant, sustainable growth plan for the group over the next 3 years, in collaboration with regional leadership
• Achieve and exceed ARR, aligned with OKRs and other priorities
• Develop a best-in-class first line management team, driving us to new levels of performance and maintaining our culture as we scale
• Lead monday.com's expansion upmarket by implementing robust sales methodology, territory and account planning, and associated training and development
• Hire market-leading talent whose values align with monday.com, ramp and develop them quickly to accelerate time to productivity
• Drive division-wide understanding and adoption of forecasting processes, achieving improved forecasting accuracy and advanced visibility
• Develop the team's core skills with insightful feedback, tailored development plans and a focus on continuous improvement
• Inspire a culture of teamwork, transparency and accountability, leading from the front
• Take a proactive approach to performance management, with strong cadences, clear expectations and transparent and timely feedback

Requirements

What you'll need to qualify:

• Track record of leading high-performing SaaS sales/account management teams, with a minimum of 2+ years 2nd line management experience
• Experience operating in an environment where expectations are geared to 40% YoY growth, and building foundations for significant, sustainable growth
• History of exceeding team quotas in high-growth technology companies
• Deep and studied understanding of the mechanics of working with organisations, creating the conditions for significant customer LTV and sustained YoY account growth
• Understanding of the nuances of higher and lower volume sales motions, and is able to advise first line leaders on creating the operating rhythms and best practices accordingly
• Expert knowledge of advising on solution based sales, ROI playback and navigating complex lines of influence between business and horizontal stakeholders (IT, Legal, Procurement)
• Ability to engage, hire and develop the best sales talent in the market
• Sales practitioner mindset and experience (Command of the Message, MEDDPICC strongly preferred), and the implementation of those methodologies from scratch
• Demonstrable process and track record of coaching and developing best-in-class 1st line sales management and sales professionals
• Experience moving a company "upmarket" and evolving existing sales mindset and processes - Strong emotional awareness and change management skills
• Understanding of the market opportunities at monday, their complexities and is positioned to inspire and lead a team to capture them
• Strong exec presence and gravitas, able to be a figurehead for the UKI Enterprise New Business region both internally and externally, including public speaking at events
• Leads from the front with transparency, empathy and accountability.

Alignment to monday.com's core culture and values:

• Transparency & trust
• Ownership & impact
• Speed & execution
• Product first
• Inclusivity
• Customer centricity
• Product Lead