Account Director - Reporting

BRAND: Salter Baxter
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

Salterbaxter is a creative sustainability and reporting consultancy dedicated to transforming sustainability into clear, actionable strategies and communications. We guide clients from broad visions to detailed goals, aiming to inspire the changes needed for a sustainable future where business and society can thrive.

Overview

Who are we looking for:

An experienced and knowledgeable Account Lead for a 6 month FTC who will facilitate and help grow client relationships across reporting accounts, bring client and market understanding into the organisation, oversee the delivery of high quality work and deliverables and plays a strategic role in ensuring the commercial health of client accounts.

The team and work you'll lead:

Salterbaxter offers strategic counsel, advice, insight and solutions to clients across multiple sectors and topics. The Account Director, Reporting, will focus on our reporting offer (annual, integrated and sustainability), and work closely with the Head of Reporting and Director, Sustainability Reporting, as well as consultants, creative and production colleagues.

What's expected from the role as a whole:

Client management

• Able to grow client base through the development of strategic client development plans - account strategy, planning, growth driving activities and relationship management techniques
• Demonstrate and instills a client development mind-set in all day-to-day activities across client accounts.
• Able to understand the client mind-set and wider organisational priorities, culture and context and to use this to spot ways in which Salterbaxter can enhance and expand its support
• Brings own understanding of and critical insight of client businesses, markets and sectors (structure, strategy, vision, priorities, etc.) - using this knowledge to be seen as a trusted and effective partner for our clients
• Confident at engaging with senior client representatives, as well as handling difficult conversations and acting as point of escalation when required
• Able to effectively oversee and work within project teams, consistently finding ways to get the best from others
• Ideally brings digital experience, and a view on best practice in digital-first reporting
• Oversees overall project delivery and ensures the highest levels of client service standards on all accounts. This includes that finance processes are being followed, delivering on time and on budget, client happiness and all legal elements (from contracts to image licensing and beyond).
• Working closely and collaboratively with the Head of Reporting and wider consultancy team

Business Development

• Lead on, contribute to and oversee new business development for the reporting team
• Develop and lead pitch responses, collaborating with colleagues to understand what the client will buy and delivering pitch outputs to a consistently high quality
• Play a key role in opening up opportunities through client development, internal and external networking and profile-building
• Actively evolving pitch processes and teams to help improve and/or maintain a high strike rate

Previous experience:

• Significant client service expertise in reporting or corp-comms-related field
• Excellent experience in successfully managing client relationships at all levels.
• Experience of directing and managing project teams to great success
• Must have experience in meeting stretching financial targets across revenue, business development and profit margin

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Additional information

Salterbaxter has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).