Account Manager

BRAND: Langland
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

Who we are

Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Policy, and Advertising, to create unique value with visionary clients.

What we believe

Health brings us together. In the diseases we suffer, the medicines we create, and the causes we champion, health shows us our collective humanity. When we break the barriers that divide us, when we think further, we can create healthier futures, together.

A passion for craft

Having expert thinking is only part of our story. To ensure excellence in everything we make, we have centred our disciplines around three essential crafts: science, strategy and creativity.

Overview

We are hiring an Account Director to join Langland CTE, a specialist team dedicated to making clinical trials more human. Where others see protocols and participants, we see real lives - and the opportunity to turn uncertainty into clarity, trust and support. In this role, you'll lead global client partnerships that help people access potential new treatments when they need them most, while shaping work that genuinely improves the clinical trial experience worldwide.

At CTE, no two days look the same. You'll work across participant recruitment, participant engagement and site engagement - partnering with clients across the entire trial journey and contributing to work that has already supported over 800 trials across 75 countries.

Responsibilities

What you'll be doing

• Lead senior client relationships across global clinical trial programmes, acting as a trusted strategic partner
• Shape account strategy and brand direction across participant recruitment, engagement and site engagement
• Oversee integrated campaigns from briefing and strategic development through to delivery and evaluation
• Balance scientific accuracy, regulatory requirements and creative excellence across all outputs
• Manage account performance, including budgets, forecasting and commercial outcomes
• Identify opportunities for account growth and meaningful innovation across global trials
• Support, coach and develop account teams, fostering a collaborative and inclusive culture

Qualifications

Skills we're looking for

• Extensive experience in account management within a healthcare, pharmaceutical or medical communications agency
• Strong understanding of the clinical trial and healthcare landscape, including compliance and governance
• Proven ability to develop strategic programmes aligned to scientific, regulatory and commercial objectives
• Experience leading and developing teams with a supportive, people-centred approach
• Confidence working with global clients and geographically dispersed teams
• Clear, credible communication skills with senior internal and external stakeholders
• A thoughtful, data-informed mindset with a focus on continuous improvement and positive change

Additional information

Langland offers fantastic benefits to all our employees; full details are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans other initiatives like:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Langland, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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