Account Director

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Account Director

Department: Sales & Solutions

Employment Type: Permanent - Full Time

Location: Hybrid

Description

Hello. Welcome to Wanstor!
At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here!

We're looking for an Account Director to take strategic ownership of a portfolio of key customers, driving growth, strengthening executive relationships, and ensuring clients see measurable long-term value from their partnership with Wanstor.

This is a consultative, commercially driven role where you'll act as a trusted advisor to customer leadership teams-aligning Wanstor's capabilities to client business goals, shaping account strategy, and identifying opportunities for expansion across our managed services, security, infrastructure, networking, data, and development offerings.

You'll balance strategic account leadership with commercial growth, ensuring Wanstor remains a valued long-term technology partner while contributing to wider new business objectives.

What You'll Do

• Take strategic ownership of a portfolio of key customer accounts, building strong senior stakeholder relationships and acting as Wanstor's trusted commercial lead.
• Develop and execute account growth plans aligned to customer business objectives, identifying opportunities to expand services and increase long-term account value.
• Lead strategic customer conversations including roadmap planning, service reviews, business alignment discussions, and executive engagements.
• Drive commercial performance across your portfolio, delivering against revenue growth, retention, profitability, and customer satisfaction targets.
• Identify whitespace opportunities across Wanstor's service portfolio including managed services, cyber security, cloud, networking, infrastructure and AI solutions.
• Create high-quality commercial proposals, account plans, business cases, and solution-led customer recommendations.
• Work closely with internal technical, service delivery, and leadership teams to ensure customers receive an exceptional experience and that issues are proactively managed.
• Support and contribute to wider business growth by identifying and developing targeted new business opportunities where appropriate.
• Maintain accurate forecasting and pipeline management, providing clear visibility of opportunities and commercial performance.

What You'll Need

• Proven success in a senior Account Management, Account Director, or Client Partner role within an MSP, IT services, technology solutions, or similar consultative environment.
• Strong commercial track record of growing existing customer accounts, increasing revenue, and delivering against sales or account growth targets.
• Experience building relationships with senior stakeholders including IT leaders, operational decision-makers, and executive-level contacts.
• A strategic mindset with the ability to understand customer challenges, align technology solutions to business outcomes, and build credible account growth plans.
• Strong consultative selling capability-comfortable uncovering needs, challenging constructively, and shaping opportunities rather than simply responding to requests.
• Excellent communication, negotiation, and presentation skills with confidence in both commercial and customer-facing conversations.
• Strong organisational skills with the ability to manage multiple priorities, customer relationships, and commercial opportunities effectively.
• Experience working cross-functionally with technical, service delivery, and leadership teams in a collaborative environment.

What You'll Love

Generous Time Off: Enjoy annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
Team Spirit: Join a friendly team and engage in various social events organised throughout the year.