Account Director

BRAND: Publicis London
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Specialist
Workplace Type: Hybrid

Company description

We are Publicis London
At Publicis London we have one founding belief - that nothing is more valuable than an idea that Moves The World. We're focused on the absolute best of international creativity: be that British brands looking to export or Global brands requiring a London hub. We want the best talent from around the globe to bring their skills to our agency.

Some of our clients include L'Oréal, Essity, Nestlé, Heineken, Renault/Dacia, Tourism Ireland and many more.

Our values are designed to guide the way we behave. We have three:
Empathy: listen with intent, look out for each other, bust your biases.
Invention: Find inspiration in strange places. Never stop experimenting. Make new things and make them useful.
Action: make it collaborative, make it happen, make it mean something.

Overview

We are hiring a Account Director to help lead two ambitious brands and shape work that genuinely moves people. This is a senior, hands-on role where you'll set direction, build trusted client partnerships, and create the conditions for outstanding creative and commercial outcomes. You'll bring clarity, energy and judgement to complex projects, while supporting teams to do their best work. If you care deeply about ideas, people and impact, this role offers the chance to make a meaningful mark.

Responsibilities

What you'll be doing

• Setting the day-to-day direction for the accounts, keeping delivery on track while looking ahead to what's next.
• Building strong, trusted relationships with clients and partner agencies, acting as a clear and credible point of leadership.
• Creating the right environment for great work through clear briefing, thoughtful planning and proactive problem-solving.
• Owning project delivery end-to-end, from scoping and resourcing through to presentation and final delivery.
• Balancing creative ambition with commercial rigour, ensuring work is delivered on time, on budget and to a high standard.
• Anticipating risks and managing change openly and constructively when projects evolve.
• Supporting and developing junior team members through coaching, guidance and trust.

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Qualifications

Skills we're looking for

• Experience leading client accounts within a creative agency environment.
• Confidence managing complex projects with multiple stakeholders and moving parts.
• Strong commercial understanding, including forecasting, scoping and financial stewardship.
• A genuine interest in creativity and how ideas drive business impact.
• Clear, considered communication skills, both written and verbal.
• A collaborative mindset and the ability to bring different perspectives together.
• An organised, thoughtful approach with resilience and care for people.

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Additional information

Publicis London has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans initiatives:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Publicis London, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.