Account Director

BRAND: Saatchi & Saatchi Wellness
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

Saatchi & Saatchi Wellness is a full-service creative agency operating in the health and wellness space. Our purpose is to unleash the 'Wellness Effect' in every person through meaningful personalised experiences, because we achieve greater outcomes when we are fully engaged in our wellness. We believe when our people do well, our work does well, our clients do well, and our patients do well, inspiring even more wellness in the world. We sum it up in two small words... Do Well.

That's the what, but the how is guided by four defining principles - curious, creative, discerning, brave. These are the values we look for and nurture in others and ourselves, underpinning as they do a culture of collaborative entrepreneurialism that drives high-performance.

Overview

Saatchi and Saatchi Wellness are looking for a Account Director to join.

Clients are our business. An Account Director will have primary responsibility for the strategic development and direction of a portfolio of accounts. Viewed as a senior member of the team, the role will also be starting to take on a leadership role within the wider Client Services department and may have responsibility for directing and developing a small team

Responsibilities

Clients are our business. An Account Director will have primary responsibility for the strategic development and direction of a portfolio of accounts. Viewed as a senior member of the team, the role will also be starting to take on a leadership role within the wider Client Services department and may have responsibility for directing and developing a small team.

Account management: Responsible for defining and owning the strategy for the client. Responsible for managing the client within the SOW and running client health checks, service reviews and contributing to Quarterly Business Reviews (QBR's). Partners with the project management team to ensure successful delivery of projects within time, budget and scope. Influences the client with regards to their marketing strategy and leads client meetings to drive client agenda. Accountable for client deliverables. Is a driver for creative excellence. Responsible for identifying opportunities to grow accounts through cross sell / up sell.

Finance management: Works with project team and client to agree budget, scope and timeline. Responsible for revenue forecasting and delivery. Ensures the project management team deliver timely financial reports. Will have oversight of purchase orders, ITI, PO, invoice approvals and SOWs reconciliation. Ensures that the team effectively manages the finance reporting /trackers both for fee and out of pocket costs. Ensures regular and timely timesheet submission and approval for billing.

Relationship management: Owns the overarching relationship with the client. Ensures stakeholder management at all levels. Proactively handles smaller issues and escalates as appropriate.

Process management: Leads continuous improvement initiatives as projects progress and conducts post project completion reviews to identify areas for continual improvement. Able to identify continuous improvement opportunities through evidence-based decisions.

Leadership: Is the leader of direct team (people management) and leads virtual team of those responsible for client deliverables outside of the immediate function.

Data & GDPR Management: Manages any GDPR project issues. Ensures data policies are internally ratified within SOW/ Contract.

Communication planning: Communicates internally / externally in a timely, clear and concise manner. Is comfortable having difficult conversations within internal teams. Facilitates open and transparent communication, supporting the team as needed.

Qualifications

• You will have experience within healthcare advertising agency
• You will have extensive Account Management experience
• You will have the ability to create a vision / strategy for the brand
• You will have experience of delivering change management programs
• You will have excellent relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
• You will be an effective people leader and line manager
• You will have experience of the full project life cycle
• You will possess strong commercial acumen & financial / budget management experience
• You will have the ability to identify opportunities for growth
• You will be knowledgeable about marketing principles and integrated communications
• You will have knowledge [and experience] of healthcare & pharmaceutical market
• You will have experience working within an agency environment
• You will possess great communication and stakeholder management skills
• You are able to identify continuous improvement opportunities through evidence backed decisions
• You will have the ability to build and maintain relationships across all levels of an organisation
• You will have Stakeholder/senior stakeholder management experience

Additional information

Please note: our teams work 4 days a week from our office, and 1 from home.

Saatchi & Saatchi Wellness has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans initiatives:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Saatchi & Saatchi Wellness, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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