Account Director

Job Description:

A bit about us

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of our approach to digital business transformation.

As the only integrated experience consultancy in the world with a heritage in data science and performance, Merkle delivers holistic, experiences that support growth, engagement, and loyalty.

Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

The Role

We have a rare and exciting opening for an Account Director to join our team here at Merkle. Reporting directly into a Client Partner you will be a key part of the senior team on Virgin Media O2 account, acting as Lifestage Squad Lead you will be the main go-to person for that area working with both internal client stakeholders and their other agencies.

You will have responsibility for commercials, account development & growth in addition to management of a matrix team to deliver successful performance of campaigns, leveraging data insight and strategic planning.

As the most senior day-to-day agency contact across your squad, you are the strategic client lead that builds strong working relationships with clients, understands the challenges they face, their business, marketing and commercial objectives and works with them to create best in class work that answers briefs and exceeds expectations.

Life as an Account Director at Merkle

• You play a pivotal role in supporting the Client Partner in defining and implementing best-in-class client services across your accounts

• With the support of your squad, it will be your responsibility to ensure operational excellence is maintained across all areas of the account; including strategic planning, content development, campaign delivery, and campaign reporting

• You will work closely with key client stakeholders and internal matrix teams to ensure that key milestones and deliverables are clear, adhered to and delivered to spec and on time

• As part of your role you will also work with multiple teams within Merkle including, Customer Strategy, solutions development, strategy and consulting as well as some of the wider Dentsu Network agencies including creative

• You will have commercial responsibility alongside the Client Partner for management of financial forecasts and revenue projections, identifying new revenue opportunities and proactively driving these forward

• The Account Director will be a strategic partner to strategy on the business, be able to think outside the box and bring insightful and relevant info internally and to Client

What we are looking for in you

• We anticipate the suitable candidate will possess 5+ years' experience working in a digital/CRM/Data/Creative agency or client-side experience with thorough knowledge of delivering insight from data, creative development, campaign delivery, test & learn, measurement, and managing end to end CRM/Marketing programs

• A good understanding and experience in Omni-channel marketing strategies and solutions

• Ability to lead teams and build strong working relationships with your clients as well as third parties such as media agency, creative agency and data suppliers

• Ability to manage multiple projects in parallel - your ability to create and streamline processes will be second to none

• Ability to identify additional revenue opportunities and proactively driving these internally and externally

• Ability to converse fluently with a technical and non-technical audience both internally and externally and presenting them to the client

• Experience of managing commercials; working to agreed/scoped budgets & resource levels

A few of the benefits

• You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning

• 29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days)

• We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years

• You'll have a hybrid working schedule, with flexible start/end hours

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter

#LI-Hybrid

Location:
London

Brand:
Merkle

Time Type:
Full time

Contract Type:
Permanent]]>