Account Director

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Cloudinary was founded in 2012 to solve a simple problem: making it an easy platform to manage images & videos. Over the years we evolved into a $120 million+ annual recurring revenue business serving 10,000 companies across industries - from the smallest Shopify stores to iconic global brands and other worldwide companies.

Cloudinary is now the foundational technology for all images and videos on the internet. Only we provide robust, flexible, and intelligent solutions for every business in the world to harness the power of visual media to tell its story. As a single source of truth for brands' image and video needs, we also provide a comprehensive array of APIs and integrations to transform every brand into a masterful visual storyteller.

If images and video are the electricity powering the new digital world, Cloudinary is the power grid: enabling anyone to easily plug in and "light up" their business with high-impact visual media, without worrying about the science behind the electrical current.

We are seeking a driven and passionate Account Director to join our team to drive growth and retention in the EMEA regions for our most strategic accounts. As a Cloudinary Account Director, you will be responsible for nurturing and retaining top existing client relationships and identifying and closing new growth opportunities across Cloudinary's full suite of products.

Prior experience managing strategic accounts and selling SAAS in the enterprise space is required. This person must be a self-starter who can create a large business pipeline and help customers achieve their goals.

Why Join Cloudinary:

Opportunity to work with cutting-edge technology and industry-leading clients.

A collaborative and inclusive work culture that values creativity, innovation, and diversity.

Competitive compensation package with performance-based incentives.

Flexible remote work options and opportunities for career advancement and professional development.

If you are passionate about helping clients succeed in the digital world and thrive in a fast-paced, innovative environment, we want to hear from you!

Responsibilities:

• Identify and close upsell and cross-sell opportunities to maximise revenue from top existing accounts.
• Develop and maintain strong relationships with key stakeholders within client organisations.
• Create, develop, and execute strategic territory and account plans
• Understand clients' business objectives and challenges to effectively position Cloudinary's solutions.
• Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients.
• Act as a trusted advisor to clients, providing guidance on best practices for media management and optimisation.
• Monitor client usage and performance metrics to identify areas for improvement and optimisation.
• Maintain accurate and current account and opportunity forecasting within internal sales tools.
• Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients.
• Ensure customer satisfaction and retention.

About You:

• 10+ years of experience in a quota-carrying role
• Proven history of over-achievement and meeting targets in account management and sales roles within the SaaS industry
• Strong understanding of cloud-based technologies and services
• Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiences
• Ability to work independently and as part of a team in a fast-paced environment
• Willingness to travel for client meetings and industry events.

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Cloudinary is proud to be an equal opportunity employer dedicated to pursuing a diverse workforce.