Account Director

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Position: Account Director
Location: Remote
Grade: RCS H
Contract Type: Permanent (Full-Time)
Closing Date: Sunday 30th June 2024

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work."

We have an exciting opportunity for an Account Director to join the team to lead the growth and renewal agenda for strategic consumer accounts within the Consumer network.

If this sounds like a team you'd like to join ... keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• Establish and maintain high quality Account Plans, delivering the Customer BASICS programme across the Customer base.
• Develop constructive relationships with key stakeholders within the Customer base, acting as a key contact and a point of escalation.
• Continuously review business potential opportunities and look beyond current services to drive additional growth for DHL.
• Co-ordinate the account, ensure quality of delivered services and facilitate sessions where issues arise.
• You will be the representative of DHL in front of the customer to their whole business, connecting to all necessary people within DHL organisation (across functions and business units) and making the link with the Customer representatives to make processes, operations but also commercials efficient, smoother and better over the length of the contract.
• Responsible for all commercial elements of the contracts; including charging, characteristics, and contractual terms.
• Working closely with customer to create a joint account plan, focusing on their strategic objectives, and creating opportunities to widen its service offering.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• Previous experience of working in a supply chain environment, with direct customer account management experience at a senior level.
• Creating good customer relationships and building trust.
• Approachable and a "people person" with the ability to engage and convince colleagues.
• Problem solving, analytics and strong data manipulation.
• Shows their passion, a can-do approach, whilst respecting others to achieve your targets.
• End customer service issue resolutions with a Commercial Focus.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company car or car allowance.
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.