Account Associate

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.
Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention, enabling clients to keep winning while ensuring customer growth and experience remain at the very forefront of their business.

We are Dentsu B2B, one of the largest and most successful B2B agencies in the world. Since our establishment as a global, end to end, best in class B2B agency, we have continued to grow at a rapid and exciting pace. You will be joining a team of 1,000+ B2B specialists globally, acting as the agency of record for some of the biggest and most ambitious B2B brands in the world. We provide services across our many practice areas, including Media, Creative, Insights, CX, and more. We were recently recognised as The Drum's Best Large B2B Agency of the Year.

We're hiring an Account Associate to join our London team, dedicated to supporting a key account.

Job Description:

The Account Associate plays a crucial role in the smooth day‑to‑day running of all account campaign activity and client interaction. This is a highly collaborative role, partnering closely with the Account Manager (your manager), Account Directors, Media teams, and Creative/Insights teams to ensure seamless client service and flawless campaign delivery.

You will take ownership of core processes, manage multi‑market and multi‑channel workflows, and help drive forward workstreams across complex performance, customer marketing and retention programmes. The role blends organisation, communication, problem‑solving and a strong interest in data‑driven marketing.

You are expected to operate with confidence, autonomy and proactivity - supporting the client's always‑on and burst campaigns, ensuring high‑quality output, and helping the wider team deliver excellence.

Key Responsibilities

• Support end‑to‑end delivery of the account's campaign activity across planning, trafficking, activation, optimisation and reporting
• Own and manage account processes including status meetings, action logs, timelines, deliverable trackers
• Confidently capture actions, owners, risks and deadlines from all client and internal calls, ensuring accountability across teams
• Build strong working relationships with Sage stakeholders, media partners, and internal specialists to help drive solutions and remove blockers
• Maintain accurate documentation, creative trackers, approvals records and campaign set‑up sheets
• Support the refinement and execution of customer journey programmes (e.g., nurture, retargeting, audience segmentation)
• Collaborate with Media channel & Analytics teams to gather insights, competitive analysis, performance summaries and market research
• Support the development and QA of media plans, creative matrices, forecasting sheets and delivery trackers
• Take ownership of smaller workstreams or campaigns, demonstrating increasing independence and strategic curiosity
• Ensure all creative assets match the right media specs and are delivered on time for trafficking
• Uphold operational excellence across workflows, deadlines, campaign readiness, and compliance requirements
• Identify areas for improvement and recommend process efficiencies

If you're organised, eager to learn, enthusiastic, and have a genuine interest in media, this role could be a great fit for you. It's a chance to gain practical experience, contribute to campaigns, and grow within a dynamic and creative environment. We are looking for someone who can demonstrate their interest in marketing, media and advertising whether that's through previous experience, education, or any extracurricular activities.

• Planning & Organising
• Focused on Quality
• Communicates Effectively
• Positive attitude
• Passionate about the world of media
• Problem solver
• Keen eye for detail

What we offer

• This is a permanent role.
• This role will be based in our London office where we currently operate under hybrid working arrangements.
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Working with us

Joining dentsu, you'll join a team of 48,000 people. It's an opportunity to produce career-defining work. Along the way, you'll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

Location:
London

Brand:
Iprospect

Time Type:
Full time

Contract Type:
Permanent