Accommodation Village Manager

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Accommodation Village Manager

Department: Accommodation & Cleaning

Employment Type: Permanent - Full Time

Location: Minehead

Reporting To: Jolanta Zarowna

Description

About the Role

We're looking for a passionate leader to join us at our Minehead Resort as part of our Accommodation & Cleaning Team

As a Village Manager, you'll be vital in helping our guest's create smiles - You will be part of a high performing team who deliver the best possible guest experience through our accommodation and housekeeping services. You will enjoy a fast pace high pressure environment, leading a team to create and deliver a 'home away from home' experience that will exceed our guests' needs and expectations on a daily basis.

Reporting to the Accommodation Managers, you will be accountable for leading a team of housekeepers to deliver the best possible experience through our accommodation & housekeeping services by delivering Clean and fault free accommodation.

You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.

You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working

You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do.

The role will also involve analysing KPI's and stock control systems to maximise gross profit margins and adhering to food safety and health & safety policies.

You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You

We are looking for an individual with prior experience in managing large teams

You should be passionate about leading and developing a team and supporting people through regular 121's and coaching.

Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.

Your role will be to Maintain and look for opportunities to improve housekeeping standards on the "Village" in line with resort goals on cleanliness, inventory, presentation etc.

Identify solutions to continuously improve the areas that fall below standard and

be a point of contact with our guests to help resolve problems.

There will be a element of administration duties such as rotas, stock ordering, budgetary control, conducting interviews and performance management meetings.