Accommodation Assistant Manager

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Job title: Accommodation Assistant Manager

Location: Green Hill Farm Holiday Village

Pay: £25,480 per annum (£29,120 per annum FTE)

Hours: Full time (average 35 hours per week across the year)

Shifts: Between 9.30am to 5.00pm. Must be flexible with start and finish times.

Days: Varied depending on the time of year, as the role requires more hours in peak months and less in the winter.

Some flexibility on working days will be required.

Contract: Permanent-Annualised

Live In: Not available with this role

Join our friendly team at Green Hill Farm Holiday Village, in the heart of the New Forest as an Accommodation Assistant Manager. In this hands-on leadership role, you'll play a key part in ensuring our holiday homes - including lodges, caravans, shepherd huts and safari tents - are spotless and ready for guests to enjoy a memorable stay, as well as ensuring our dedicated team is motivated, developed and engaged in their role.

Benefits of being part of Lovat Parks

• Annualised Contract - as we are a mainly seasonal business you can expect to have most of the winter off paid or on significantly reduced hours
• Competitive pay - we are proud to be an accredited National Living Wage Employer
• Holiday discounts - 50% off holidays for team members and 20% off for family and friends
• Birthday leave - enjoy your birthday off to celebrate and relax
• Paid volunteering leave - take paid leave to participate in volunteering activities, allowing you to give back to the community
• Mental health support - access to mental health first aiders and resources to ensure you have the support you need
• Employee Assistance Programme - access to a range of advice across all areas of life, and exclusive retail discounts
• Death in Service

Anyone who joins our team is part of a story that's still being written and can play their part in something special.

What will you do?

• Assist the Accommodation Manager with managing daily operations the organisation and co-ordination of the cleaning activities for the accommodation team, ensuring all tasks are completed to the highest standards
• Assist the Accommodation Manager with the new starter onboarding process, inductions and, training
• Take responsibility for leading and coaching accommodation team members in all park cleaning activities in both holiday homes and sales units, including enabling timely check-ins, carrying out pre-arrival checks and check-out clean downs
• Contribute to monitoring inventory and coordinating with suppliers to maintain adequate stock levels of cleaning supplies
• Conduct regular inspections of holiday homes and lodges to ensure compliance with health and safety regulations and quality standards
• Be responsible for your own high standards of work across all cleaning activities; leading by example
• Handle guest enquiries and resolve issues promptly and professionally to enhance the overall guest experience
• Collaborate with the other park leaders to develop and implement effective strategies for improving operational efficiency and guest satisfaction
• Working collaboratively across the whole park team

What are we looking for?
• Proven experience in a similar role within the hospitality industry
• Strong leadership, team management and communication skills
• High attention to detail and strong organisational skills
• Ability to work flexible hours, including weekends and bank holidays, as required
• A desire for personal growth and progression

About us

Lovat Parks, established in 2017, is the UK's first B Corp certified holiday park group, dedicated to sustainable and responsible tourism.

Our core values are:

• We care: We create a culture of warmth and welcome, where everyone has a voice.

• We commit to great quality and service: Our guests and owners expect the best, and our team members are proud to deliver it. We set out to do things differently.

• We create a better tomorrow: We believe in business as a force for good; we respect the environment and protect the future through our actions and decisions.

• We build lasting relationships: We value our communities, holidaymakers, owners, team, and neighbours. We encourage and listen to their feedback.

Our parks are designed to help guests connect with nature, offering unique experiences tailored to their individual natural settings.

We are committed to looking after people and the planet, creating special places that foster connections with people and the environment.

Our Commitment to Equality & Diversity

The company is an equal opportunity employer. We are committed to ensuring within the framework of the law that our workplaces are free from unlawful or unfair discrimination because of protected characteristics as defined by the Equality Act 2010.

We aim to ensure that our employees achieve their full potential, and that all employment decisions are taken without reference to irrelevant or discriminatory criteria.