Access and Resolutions Manager NCCHS

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Role: Access and Resolution Manager

Contract Type: Permanent

Working Hours: 37 hours per week, Monday - Friday between the hours of 8:30am - 5:00pm

Worker Type: Hybrid Worker

Salary: Grade I - Starting Salary is £46,142 (Level one) rising to £49,282 (Level four) per annum

Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other sites across Nottingham, as needed.

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are looking for an experienced and compassionate leader to manage our Access & Resolutions Team within Nottingham City Council's Housing Services' Access Team. In this pivotal role, you will develop and deliver effective strategies to secure lawful access to tenants' homes so essential safety checks and remedial works - such as gas servicing, electrical inspections, fire safety checks, asbestos re-inspections, and damp and mould investigations - are completed on time and in line with statutory requirements.

You will lead a dedicated team, setting clear objectives, supporting professional development, and fostering a culture of accountability, learning, and continuous improvement. A key part of the role is balancing firm, proportionate enforcement with a strong commitment to safeguarding, tenant wellbeing, and fair decision-making. You will ensure all cases are risk-assessed, consistently managed, and supported by accurate records and robust governance.

Working collaboratively with colleagues across Housing Services, Legal Services, and Quality Assurance, you will help remove barriers to access, contribute to service-wide improvement, and represent the Council in formal settings where required.

This is a rewarding opportunity to make a meaningful difference to residents' safety, support vulnerable households, and strengthen the Council's compliance responsibilities.

About You

The ideal candidate will have:

1. Experience of managing access resolution, compliance, or tenancy enforcement in a complex housing or regulatory environment.

2. Awareness and application of knowledge of landlord statutory responsibilities (Big 6, Building Safety, Damp & Mould, Disrepair).

3. Proven experience in tenancy enforcement, housing management, or compliance roles OR experience in safeguarding/wellbeing with a strong understanding of complex vulnerabilities.

4. Ability to be creative, to identify problems and work to create solutions

5. Strong communication skills with the ability to liaise effectively with QA teams, service delivery teams, Business Improvement & Performance Team, Legal Services, and safeguarding professionals.

6. Excellent organisational skills to manage a challenging caseload.

You can find the job description for this post here.

Please submit both a copy of your CV and a supporting statement - in your supporting statement please ensure you demonstrate clearly how you meet the 6 requirements outlined above.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter - we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively - showing your real self is what helps you succeed. For more information please click here.

Closing Date: 15th April 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: 6th/7th May 2026 - please note, this is subject to change

If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.