Academic Casework Manager

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Academic Casework Manager

Application Deadline: 1 May 2026

Department: Student and Registry Services

Employment Type: Full Time

Location: Bath, Somerset - Newton Park

Compensation: Grade 7 - Starting from GBP 38,784 rising to GBP 43,482 per annum

Description

The Academic Casework Manager is a newly created role and will be key in establishing and developing the team and delivering effective academic casework management, primarily relating to academic integrity and academic appeal processes. The post is central to creating a professional, compliant, and student-focused casework service that meets regulatory requirements and mitigates institutional risk.

About the Role

The Academic Casework Manager will primarily oversee academic integrity and appeals, with involvement in complaints and disciplinary matters as needed.

Additionally, the role holder will:

• Coordinate, line manage and train staff involved in casework, ensuring consistency and high service standards, and acts as the University's subject-matter expert and advocate for student academic casework processes, representing the institution internally and externally
• Develop and deliver academic casework focussed training for staff and students
• Will be a key stakeholder in identifying and analysing trends in academic student casework (particularly appeals and academic misconduct), advising on action plans, and providing expert guidance to students and staff on relevant policies and individual cases.
• Demonstrate specialist knowledge and skills in investigation, have excellent organisational, analytical and communication skills, and be able to develop an in-depth knowledge and understanding of the relevant rules and regulations as well as a wide range of the University's policy and procedures

About You

• Experience of working within the Higher Education sector, particularly the Office for Students and their remit, particularly ongoing conditions for registration
• Experience of working with the Office of the Independent Adjudicator for Higher Education (OIA) including in depth knowledge of the Good Practice Framework and it's onwards uses
• Experience of dealing with complex and sensitive student matters
• Experience of reviewing and implementing policies and/or regulations and identifying improvements to service and policy, as well as proposing and implementing improvements.
• Experience of administering and managing processes relating (but not limited to) appeals, academic misconduct and academic integrity.
• Experience of delivering training to large staff groups
• Experience of supporting students and working with staff involved in partnership and franchised delivery arrangements
• Experience of supporting, co ordinating or chairing Panels and/or Committees

For further information on the essential and desirable skills we're looking for, please refer to the attached Job Description

Additional Information

Salary Grade 7 - Starting from GBP 38,784 rising to GBP 43,482 per annumThe salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.Additional Information
There may be occasions where you are expected to work outside of your normal hours for the purpose of attending conferences, public events, etc.

Staff Benefits
We offer a wide range of great benefits at BSU, including

• Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
• Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits
• Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme
• Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling
• Transport schemes including Electric Vehicle Scheme and Cycle to Work
• Wide range of discounts and financial benefits, accessed through and easy-to-use app

For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.